Greg Dong should run for president !
He really helped me out in my time of need.
Everything was explained clearly about the servicing of of my car, and I was pleased with the professionalism of the staff.
Randy and your entire team at Putnam Lexus’s are fantastic. Always helpful, called to keep me posted and very friendly. Thank you.
You run a very efficient professional operation. My observation is the entire team works in sync…..just like the exceptional automobiles you represent.
Mr.Solomon knows his job well.
Very professional.
You guys are great compare to Audii.
Mr. Liss have been very helpful and I appreciate that.
Had an absolutely amazing experience with Putnam Lexus Redwood City! Alma was very helpful, great communication, she went above and beyond, you are all very fortunate to have her on your team!
Mario is very professional highly recommend him
Excellent friendly service. Thanks
Excellent service while on vacation.
Fred is friendly and conscientious, a pleasure to engage with
I brought my car in for regular maintenance, and also to get the struts replaced. When I dropped off the car, my glove compartment door wouldn't close, and I asked for that to be looked at as well.
My service advisor George gave me a call later in the day to let me know that the car wouldn't finish that day, and I would have to pick up the car the next day; this was something he had already shared was a possibility when I dropped off the car so it wasn't a big deal. He also shared that he will be on vacation starting the next day, so he would be handing off to his colleague David to keep me informed the next day. I got a call from David the next morning that my car was ready to be picked up, with no additional information about the glove compartment.
When I picked up my car, I was just told to pay, again with no additional information about the glove compartment. As I flipped through the stack of papers with the receipt and service record, I found on the last page that -
1) There's a nail in one of my tires, and they recommend that I change all four tires since the tires were getting bare anyways. It also said the tires were not in stock, and they also recommend tire alignment for $300.
2) There's a recommendation to change out my glove compartment, but it's also not in stock.
At this point I was worried whether it was safe to drive my car home, given the nail in the tire. I went back to ask the woman who took my payment; she then got up and exited the waiting room, presumably to talk to someone. After some time, she came back and said it's fine to drive.
I should not have to read about a nail in my tire on the receipt! I would've expected the service advisor to call out this information to me and to advise / give me options on how to address the situation.
And on that glove compartment? I don't know why there's a recommendation to replace it. After I took the car home, my husband took a quick look, and flipped the side operators on the glove compartment door, and it's working again. This made me feel like the mechanic never took a look and just recommended I'd replace it. No one even talked to me about it.
This has been a really poor experience for me. I've been a customer of the Putnam Lexus dealership to service my car since I bought the car in 2010. I get that this was a result of George going on vacation (and not his fault btw!), but the dealership should have better processes in place to ensure customers are taken care of regardless of vacation schedules
hi David, thanks for your help and follow up on servicing my car.
Jim Collins
Beyond the call of duty when I found out my driver’s license was expired and they called an Uber. They valeted the car home since my husband could also not drive due to hip surgery. Got the car in quickly and serviced and back by the afternoon. Everyone provided exceptional service
Randy was exceptional and went above snd beyond. Thank you
Alma was so very helpful and went beyond to make sure everything was well done. Alma is very professional both in person and on the phone and wanted to make sure we were happy and satisfied.
Thank you so much
The Mori Family
Good service and on time .
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