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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9446 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Thierry S.
5 out of 5
4/30/2023
Great services and fantastic attention to details
Judith E.
4 out of 5
4/29/2023
I always feel David is listening and trying to take care of me.
Pamela C.
5 out of 5
4/29/2023
Mario is always very professional.
Gordon M.
5 out of 5
4/29/2023
Mario has taken our car for the lifetime of my warranty. He is very professional and does a very good job. Thank you for your service
Louise L.
1 out of 5
4/29/2023
I think the labor cost is way more expensive than the competitors.
Hendrizk K.
5 out of 5
4/29/2023
She’s the best
David E.
5 out of 5
4/29/2023
Good all the way around. Love the loner.
Scott G.
5 out of 5
4/29/2023
She’s very thorough and well informed. I appreciate how she kept me informed of progress throughout the day
Helen C.
4 out of 5
4/29/2023
I appreciated that David didn’t try to “upsell” or pressure me into more services than I needed.
Marva B.
5 out of 5
4/29/2023
Excellent service by David and your staff. I'm very satisfied. Thanks
Sherman A.
5 out of 5
4/28/2023
Aside from his knowledge and friendliness, David Liss can be trusted to have my best interests in mind. Trust is the key word . Thank you, David. Sherman A
Marcia S.
1 out of 5
4/28/2023
I just needed an oil change. I had a 9:30 appoint and at 3:30 pm I called to find out if my car was ready. Mario was gone for the day and I was told they would check the next day to see when it would be ready. I had an early dentist appointment the next day so I needed my car back the same day. I’m furious that no one called to let me know and disappointed in Putnam. I was there just for an oil change that shouldn’t take two days especially with a morning appointment. I don’t think I will ever return or buy another Lexus
Robin L.
5 out of 5
4/28/2023
A very professional and informative experience from everyone I encountered.
Ailing C.
4 out of 5
4/28/2023
He was professional even tho your guys were short handed, and always keep me in form about the status of the service maintenance. And Nick gave me some good explanation for how to operate and set up the wi-fi in my car . Thank you guys. I really appreciated.
Angela D.
5 out of 5
4/28/2023
Great service thx
Susan R.
4 out of 5
4/28/2023
It took too long but Randy did his best.
Nina T.
5 out of 5
4/28/2023
He was very responsive and easy to communicate with
Yu W.
5 out of 5
4/27/2023
We are very satisfied with the service from Fred and Lexus team! Thank you very much!
Raymonde M.
5 out of 5
4/27/2023
I was very happy
Sheila K.
5 out of 5
4/27/2023
Very easy communication with Fred and my car was ready and clean so quickly!

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