David was great as always. Very helpful and attentive to detail. He provides exceptional customer service. Thanks again!
Thank you for taking good care of my car and also thank you Fred for your wonderful service.
All were very nice and responsive. Great team!
Alma, went above and beyond to meet my needs. She was thorough, knowledgeable, accommodating and friendly! Her smile will carry her far. The Lexus service department is very fortunate to have her working in their department as part of their team . Felix, the driver who transported me to my home and back to Lexus was very friendly and polite. He represents your service department very well. Looking forward to having the pleasure of having both of them as part of my next service visit. Shorty L
They always do a good job. They gave me a loaner car. I didn’t really want a loaner car. I wanted them to do the service in one day, but I understand that they are very busy. In the end, they got my car to me early the next day, and I was very satisfied.
It is a pleasure to work with Randy Soloman.
Mario and team were very attentive. Great service overall!
George was very helpful, patient and knowledgeable. I really appreciate that he made sure that I understood what needed to be done and why it needed to be done. He also makes his customer feel comfortable, which I think is important.
Fred is great always keeping me informed on the progress of the repairs. Thanks again to Fred and the entire Lexus team
Alma was wonderful to work with. She had great communication with me at every step and was friendly. I would be very happy to have her as my advisor again. Enjoyed her energy! She did a terrific job!
Randall is very attentive, thorough, thoughtful. He is the best!
Alma is the best customer service representative I have had the pleasure of working with in my life. Please keep her b
So far I am very satisfied. Fred has kept me up to date on my car. He worked with my insurance adjuster. I hope to get my car back soon. I very much appreciated the loaner.
Loved the experience today! Flawless!!
No complaints about George - and if you’ve retained any of mebprior reviews, you know that I have praised Putnam’s sales and service departments for 30 years. But this was a surprisingly disappointing experience. I arrived at 8:19 for my 8:15?appointment and cars were backed up into the parking area. When I was seen by Geargecat about 8:30 I was told it would be the customary 2 hours. I received a text 2 1/2 hours later with the results of the service, but no contact from anyone. At 11:15 I went to the desk — nobody there. At 11:2o I was told my car was ready - being washed. Finally, at 11:35 — 3:45 after my arrival, my car was ready. Would have been nice and in keeping with traditional Putnam courtesy to have had some contact and explanation while waiting. I chalk it up to an off-day — we all have them. I hope next time is back to usual.
Randy was effective and charming.
Always love to receive services from Mario, my service advisor
Randy makes the customers feel at home , the first impression is very important for the customers.Randy meticulously check the vehicle and give advice for whatever needs to be done for the car . He really does his job with all his heart to make sure that the customer is really satisfied. Thanks a billion times Randy.
Social