Putnam Lexus Auto Repair Service

George is great. He was very helpful and I really appreciate his generosity. I have always been happy with the service I receive from Lexus. Thank you George.

Thanks to Ben, who went the extra mile to get me out of an unexpected jam in record time. I trust Ben to do a good job for me.

Very professional and friendly and followed up with very precise information for me to follow

Mario was very accommodating and professional. Happy to work with him.

From my brief encounters with Fred on 5/30/23, I thought Fred fit the ideal persona for a Lexus service agent. Even though he seemed quite young, there was no hint of inexperience. He was very courteous, pleasant, and conscientious. He reminded me more than once to please contact him if I had any questions or concerns during the service (while checking the real time personal service app). I appreciated him making the effort to find me in the waiting lounge to let me know that he would be leaving for the day and that Mario would be taking over when my car’s service was complete. I believe that how all types of employees behave, is a direct reflection of Management. I always look for happy personnel and feel good if I think I’m taking my business to where workers are valued and treated well. Based on my few visits since I purchased my 2022 RX 450h, I can and do recommend Putnam Lexus.

My experience with Randall was overwhelmingly positive. He was able to answer all my questions and was very helpful with the process.

Mario is awesome.

Excellent service by George Aguirre.

David is a great representative for your company which is why I asked for him specifically when I needed some work done that was identified at my last service.

Service done well

Impressed by David’s thoughtfulness and care for my needs

Easy appointment, fast and friendly service. Thank you

I had received excellent service for my Lexus. Thank you.

Excwllent servide: timely communication, repairs done with safety in mind, very friendly and courteous

Always good service, my warranty has expired, just need to get a better price for my service

Professional, informative, very helpful, as always

Everything was great except that the customer lounge smelled like old cigarette smoke.

Fred always provides exceptional customer service and great communication

Excellent service- very professional- it is why I really enjoy my Lexus .

My right rear passenger window tint was scratched and damaged after my service. This is the 2nd time in the past 3 visits where a rear passenger window tint of my car was scratched and damaged, the first time being the left rear passenger window, back in April 2022. My service rep, Mario Milleza has been great, but I am not sure I want to use Putnam anymore for my vehicle’s service needs, with the same issue happening again