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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9440 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Rebecca C.
5 out of 5
6/22/2023
Fred always provides professional and timely service. We have been customers for years and Fred and team are a primary reason why. Thank you.
Soudabeh A.
4 out of 5
6/22/2023
Mr. Nino is my favorite service tech … After Greg Dong left this position, finally some one with similar care and regards, has replaced him… Thank you.
Larry W.
5 out of 5
6/22/2023
Mario is the best! Give him a raise!
Donna L.
1 out of 5
6/22/2023
Everything was excellent UNTIL I came to collect my car. My key was missing from paperwork. I asked if key could still be in my car. She said no. I was waiting for a long time when finally I decided to go find my car. Yes, key was still in the car. Also left in the car were all the protection plastic cover for seat, paper mat, waiting card and another paper tag. I tried handing it to an employee I saw passing by, but was told me to give it to a valet. Who is that? So I brought it to office and told her I found my key.
Marvin O.
5 out of 5
6/22/2023
I have always been completely satisfied with Putnam and their team. That is why I will be a long time customer.
Richard G.
5 out of 5
6/22/2023
Excellent
Sonja O.
4 out of 5
6/22/2023
I loved Fred’s worked ethics. I asked him to replace my 2 car remote ‘s battery. He added at no problem and texted me about the status of car that was on maintenance schedule. Thank you Fred . And all your team .
Maria C.
5 out of 5
6/22/2023
As always, service and support was positive, supportive, professional, and friendly. I will never deal with any other dealership
John S.
5 out of 5
6/21/2023
David provided great service!!!!
Michael M.
5 out of 5
6/21/2023
Alma is very professional and knowledgeable about the LEXUS. Most helpful in setting up the appointment and follow up. Couldn’t be more satisfied.
Dee M.
5 out of 5
6/21/2023
Mario was excellent and so was Nick, who helped me set up my new phone!
Gloria G.
5 out of 5
6/21/2023
Alma was great. Nice personality.
Kanjana C.
4 out of 5
6/21/2023
Very good ????
Jesse H.
5 out of 5
6/19/2023
Excellent service as always
Kathie L.
5 out of 5
6/19/2023
Thank you for your help!
Donna L.
4 out of 5
6/18/2023
It started with Greg. I arrived without an appointment after Serramonte Lexus service told me I had the wrong maintenance plan. They should me what looked like the wrong schedule for my IS 500. Greg checked and said I was good and apologized for Serramonte Lexus. He squeezed me in and Fred took over. The experience I had at Putnam was excellent. 10 times better than Serramonte. I will start driving to Putnam for my future service on both my Lexus cars. Great job Putnam, I wish I came here from the beginning.
May C.
5 out of 5
6/18/2023
Excellent
Daisy A.
5 out of 5
6/18/2023
I felt very welcomed . Everyone in the building was very nice and respectful. Amazing customer service.
Tuan H.
4 out of 5
6/18/2023
Great service! I was given a loaner car and was informed in detail about the progress of the maintenance.
Linda K.
5 out of 5
6/18/2023
Mario was awesome and so was my shuttle driver! :) Thank you!

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