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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9440 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Guipeng H.
5 out of 5
6/25/2023
Thanks!
Karen H.
5 out of 5
6/25/2023
Polite and professional staff.
Gail P.
5 out of 5
6/25/2023
George was competent, caring & understanding. Couldn’t have asked for anyone better!!??????????
Mandar A.
5 out of 5
6/25/2023
Excellent service
Sueann A.
5 out of 5
6/25/2023
EXCELLENT! EXCELLENT! EXCELLENT!!
Gary G.
5 out of 5
6/24/2023
Excellent customer service, Ben was great, online information very helpful
Madison M.
5 out of 5
6/24/2023
Mario always takes great care of my car. He kept me up to date with updates on my car and made service recommendations for me.
Michael Y.
5 out of 5
6/24/2023
Thank you Fred and Mario for keeping me updated with the repairs for my Lexus
Haley G.
5 out of 5
6/24/2023
David was great! Very friendly and the service was excellent.
Mina T.
4 out of 5
6/24/2023
Thank you Mario for accommodating me even if it was not my scheduled time yet.
Philip S.
5 out of 5
6/24/2023
Thanks for the good service
Barbara H.
5 out of 5
6/24/2023
Fabulous service as always!!!! Thank you!!
Pam S.
5 out of 5
6/24/2023
Ben was great.
John D.
4 out of 5
6/23/2023
Your team , led by Greg Dong, did a super job fixing My door lock problem ! Am very thankful , John D
David K.
4 out of 5
6/23/2023
The right rear suspension spring was found to be disconnected upon delivery to Putnam Lexus in Redwood City. The service department did an excellent job, locating the problem and coordinating the repair with the factory. We are very pleased with the level of effort that it took to fix this problem.
Joan B.
5 out of 5
6/23/2023
Great service, thank you! - Megan OGrady Greene
Rebecca E.
4 out of 5
6/23/2023
I waited for my car to be serviced so tried to watch the tv in the customer lounge. TV remote did not work well and very few channels were available. Hopefully that will get fixed as it’s nice to have access to a tv when you have to wait several hours for service to be completed. David did a good job in overseeing service on my car and keeping me informed. He’s always very courteous and provides good customer service.
Nancy N.
4 out of 5
6/23/2023
Ben was great…warm, friendly, efficient, and a good communicator.
William B.
5 out of 5
6/23/2023
Everything went smoothly and efficiently!
Adrian C.
5 out of 5
6/23/2023
Very friendly and helpful! Thank you for your kind service!

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