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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9344 reviews 71%
4 star 2735 reviews 21%
3 star 247 reviews 2%
2 star 448 reviews 3%
1 star 353 reviews 3%
Review Us
Bruce W.
3 out of 5
1/23/2026
But after I turned I’m complaint. You are lucky you have Benny there
Samuel T.
5 out of 5
1/23/2026
Cordial and friendly and most efficient service
Kevin T.
4 out of 5
1/22/2026
George is a great his job. I drive from South San Francisco to Redwood City because I know George and the dealership takes very good care of my vehicle. The level of communication is outstanding and I’ve recommended many friends with Lexus vehicles. My car will only be serviced by Putnam as long as George is my Service writer.
Melissa S.
4 out of 5
1/22/2026
Really appreciate David. Explains service and maintenance processes well. Feel he is an advocate for my concerns.
Marin J.
5 out of 5
1/22/2026
David is absolutely the best to work with. He is thorough and efficient. He is also very good at understanding where the problems in my car could be coming from. I appreciate he’s dedicated and work! (He should get a bonus!)
Keith M.
5 out of 5
1/22/2026
Friendly and efficient people. Glad I have a close place to bring it.
Likun F.
5 out of 5
1/22/2026
The service is very efficient
Roopa K.
5 out of 5
1/21/2026
Very great service Really appreciated David Liss was able to help me with my car.
Silvia A.
5 out of 5
1/21/2026
He was very professional and very knowledgeable
Marlene R.
2 out of 5
1/21/2026
Settings were not returned to the way I had them including the seat. My lights were turned off and not turned back to the always on position. Because it was daytime, I did not notice that the lights were off until zi got home. Otherwise the service and car were good and done faster than I thought. Remember, it is the little things that contribute to the overall critique
Judith D.
5 out of 5
1/21/2026
Thanks to everyone at Putnam Lexus.
Kathryn A.
4 out of 5
1/21/2026
Thank you for your attentive service on my car. I appreciate having loaner to take my daughter to college in Monterey.
Carol N.
2 out of 5
1/21/2026
She was polite, but she misquoted pricing on back brake pads. Did not mention rotors being replaced. Said brake job would cost $1892, I called Back within 5 Min to say I changed mind. Left her a VM and called Service desk same time at 11:10a, talked to a female who said she’d tell her right away. I had to call back at 12:30 to see if she’d gotten message. Talked to Randy, he was very efficient and said he’d let her know. When we got there, she said that’s first time she knew we’d declined the service. Having brakes replaced elsewhere.
Barbara M.
5 out of 5
1/21/2026
Service done in a timely manner--everything explained in detail.
Irina S.
5 out of 5
1/20/2026
Very accommodating. Thank you!
Delminda R.
5 out of 5
1/18/2026
Excellent service Detailed info provided.
Melissa S.
5 out of 5
1/18/2026
I enjoy working w/ Michael. He is knowledgeable and helpful and very easy to communicate with.
Gary W.
4 out of 5
1/18/2026
Great service and they found a huge problem and repaired it‼️
Shu-Yi C.
5 out of 5
1/18/2026
Excellent!
Jennifer H.
4 out of 5
1/18/2026
Randy is always amazing. He was able to squeeze me in when I had a tire going flat. He saved the day!

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