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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9344 reviews 71%
4 star 2735 reviews 21%
3 star 247 reviews 2%
2 star 448 reviews 3%
1 star 353 reviews 3%
Review Us
Judi E.
5 out of 5
1/18/2026
George who works in customer service for service of my Lexxus who handled my case was excellent. He kept me informed and was very polite and nice, and I appreciate it since I was stressed about my car breaking down. I would definitely recommend you guys. Thank you, Judi McKenna Edwards
Winnie C.
5 out of 5
1/18/2026
Eda provided great customer service by keeping me informed of the status. She was very accommodating. Appreciated her professional service.
Usman A.
4 out of 5
1/17/2026
It took more than one week to get the car back from the garage. David was very helpful in getting alternative transportation. Putnam staff was very helpful too. I’m not assigning any rating yet as it is early to gauge the effectiveness of the work.
Hua Cheng.
5 out of 5
1/17/2026
Great service, thank you very much.
Jasmine L.
5 out of 5
1/17/2026
George and his team were great! Would definitely recommend. No one is better than David Liss. He is an excellent communicator and very professional.
Muoi L.
5 out of 5
1/17/2026
Service was really great. Thanks David!
Patricia T.
5 out of 5
1/17/2026
I have never had anything but the finest experience with your service department and it’s representatives.
Susan H.
5 out of 5
1/17/2026
Michael did a great job answering all my questions about the functioning of my dashboard and my controls. I really appreciated it.
Nestor R.
4 out of 5
1/17/2026
Micheal was quick and efficient. He spotted the issue right away and managed to fit me in the schedule ASAP. He provided a loaner car with me asking and my tire was replaced and key FOB battery replaced within 24hr. Personss as l and efficient service is why I choose Putman Lexas. Redwood City!
Mary H.
4 out of 5
1/17/2026
David was extremely helpful in resolving my car’s rodent issue. He handled everything smoothly with my insurance appraiser and made the whole process stress-free. I really appreciate his professionalism and support.
Rui T.
5 out of 5
1/17/2026
Great service
Briceyda L.
5 out of 5
1/16/2026
Eda was very kind and attentive. I was very happy with the customer service she offered me.I would work with her again.
Linda M.
5 out of 5
1/16/2026
He is the best. He let me know every thing that was going on with my car while it was being serviced for regular service and the recalls. I really appreciated all the communications.
Jonathon L.
5 out of 5
1/16/2026
David is always helpful and transparent. His manager Greg always makes it a point to say Hello when we have our cars serviced.
Zeny B.
5 out of 5
1/15/2026
He’s very respectful, honest and reliable.
Klein L.
5 out of 5
1/15/2026
Service and recall completed as promised. Communication with David was good!!
David S.
5 out of 5
1/15/2026
everyone was helpful to me
Brian M.
1 out of 5
1/15/2026
While I appreciate the off the books attempt to correct the misapplication of the paint protection coating, there is no record of this, so I must return again for a warranty claim in the Putnam Protection package I was forced to purchase at the time I agreed to take possession of the vehicle
Kathryn B.
5 out of 5
1/15/2026
We are very happy with Lexus service that’s why we came back to buy another vehicle
Barbara E.
5 out of 5
1/14/2026
David was so very kind, helpful and a great help at all times. He kept in great communication with me, and got the job done so quickly. Excellent customer service!!

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