Putnam Lexus Auto Repair Service

George is always super helpful and does whatever he can to help schedule maintenance and explain repairs. I appreciate him!

Thanks Fred

Mario and Doug are just excellent. I just moved to LA and considering still coming back to the bay for my check-ups ... just because how professional they are. A+ for sure.

My car was serviced very quickly today. Randy called me to pick it up. Everything went smoothly.

Jorge Aguirre needs customer service training He is very rude

He was going to have someone check out the GPS. He didn’t but a very helpful young man listened to my complaints and at least fiddled with it to try and fix it.

Efficient

Excellent and very kind.

Mario is an awesome person

Fred Young & Greg Dong are outstanding service reps.

Service was done well thabks

Excellent service!

The wait for the shuttle drop off was 1hour long and I ended up waiting for the service to complete instead. There was not follow-up or update neither when the next shuttle be available. The experience was worse than the service I had with Putnam Toyota when I had my Prius serviced

George and his team were very attentive with our oil change service. What impressed me was the after care of the oil change service . I found our driver side car door had a small ding that wasn’t there before after the car oil change service . George did not miss a beat and took care of us , arranged to have a complimentary repair for us the following week. The ding is gone , we are very happy with George follow through. Brian at the customer service desk took care of me as well . He match a SUV rental for us for the day . Brian took the time to match up a same size car as our sedan so I would be comfortable driving the rental car for the day . That maybe our next car now , since we are looking for a second car for our family. Thank you for the extra care and also when I bring the ding on the car to George’s attention he did not argue with me and just took care of us.

Randy, provide red carpet treatment customer service.

great service

Very competent and knowledgeable.

David Liss is a true professional. He is patient, kind and always walks me through the service process. I appreciate this! He lets me know the progress of the servicing and gives me frequent alerts when it is not ready (so that I don't waste my day waiting for the car). Putnam Lexus is lucky to have David Liss in their Service Dept. Regards, Mrs. Kurt B

I simply could not afford to pay for all the things that was suggested and settled for the basics. I did not feel pressured and since my car is 17 years old, I will be buying another Lexus from you soon.

George is an excellent service person. He cares about customers' concerns, and makes the entire car service experience pleasent.