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Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 9436 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Jamie C.
5 out of 5
7/9/2023
David was extremely helpful to me and what my car needed. He made my experience at the Lexus Service Center one of the best and made sure I was updated on the status of my car. I truly appreciate the customer service!!
GEOFFREY W.
5 out of 5
7/9/2023
On tiime Competent people Nice lounge
Robert C.
5 out of 5
7/8/2023
Fred is honest, trustworthy and a person who honors his word. He is an excellent representative of service department
Murray H.
5 out of 5
7/8/2023
Great customer service!
Suhyun D.
4 out of 5
7/8/2023
Marion is best person !!!
Mary M.
5 out of 5
7/8/2023
Thoughtful and helpful. Thanks—
Sindy M.
2 out of 5
7/8/2023
The 20k service was announced to me as $500+ when I showed up. A simple look at your website trying to book a fictitious new appointment for the same thing showed the same service as ~370dollars. Technician made the adjustment when I brought it up to his attention. But it’s nothing more than an outrageous attempt at overcharging us in case we are not paying attention. How many customers have fallen for this? It is theft.
Daniel L.
5 out of 5
7/8/2023
Great work !
Henry N.
5 out of 5
7/7/2023
Thank you.
Irene L.
5 out of 5
7/7/2023
George did a great job, and I am very happy with the service I received.
Jun H.
5 out of 5
7/7/2023
Mario is great, thank you!
Brian K.
5 out of 5
7/7/2023
For my new 2022 Lexus sedan service, I chose Mario as my service advisor again since I know he will take good care of my new car
Phillip R.
5 out of 5
7/7/2023
As always Mario provided professional and friendly service. He answered all my questions and provided pragmatic answers.
Karen M.
5 out of 5
7/7/2023
Very nice & helpful
Kathleen H.
5 out of 5
7/7/2023
I appreciated the attention and help in getting a loaner vehicle when my car was not going to be ready as planned. Mario was very helpful. Thank you.
Roxanne R.
5 out of 5
7/7/2023
George is a courteous and professional person providing support to your internal stakeholders. George kept me informed throughout my service experience by texting, which was very nice.
Juanita S.
4 out of 5
7/6/2023
George is always super helpful and does whatever he can to help schedule maintenance and explain repairs. I appreciate him!
Karin S.
4 out of 5
7/6/2023
Thanks Fred
Joel C.
4 out of 5
7/4/2023
Mario and Doug are just excellent. I just moved to LA and considering still coming back to the bay for my check-ups ... just because how professional they are. A+ for sure.
Haihong S.
4 out of 5
7/3/2023
My car was serviced very quickly today. Randy called me to pick it up. Everything went smoothly.

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