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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9435 reviews 71%
4 star 2765 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Roslyn P.
5 out of 5
8/3/2023
Helpful
Penny D.
5 out of 5
8/3/2023
Alma gave such cheerful help… my best service experience EVER!
Mary F.
4 out of 5
8/3/2023
Fred and everyone at Putnam today provided such good service for my new car. They answered many questions I had about the tech options on the car that I haven’t been able to figure out. Thank you all for such a nice experience ! Mary F
Chun Y.
5 out of 5
8/3/2023
David is very patient with customer and knowledgeable in explaining issues when addressing concerns.
Judith D.
4 out of 5
8/2/2023
Will do, very pleased.
Melissa S.
5 out of 5
8/2/2023
Both Fred, and Brian in the front office, made the service process both pleasant, and efficient. Kudos to them both.
Michelle D.
1 out of 5
8/2/2023
1). The lock lug nut on front passenger side is missing. a standard lug nut was put in place. 2). I feel that Putnam is trying to get $3K out of me for no reason. Issue: replace front brake pads and rotors due to grease being on brakes of driver side? If that is the case, why did Putnam let me leave with grease on the brakes? How does grease get into the brakes? Front driver tire worn to 3/32. Come to find tire also had 2 slashes in the sidewall. Why wasn’t that found and addressed to me? Instead Putnam let me drive off with the tire that way. Front axle Boot is not leaking. Found this information out from a second mechanic to double check what Putnam is telling me is the truth. Apparently they were not honest with me.
Filamor L.
4 out of 5
8/2/2023
She’s very considerate when I asked her if she could find me a bigger loaner car and she went and get me one without hesitation. One more thing, i could not pick up the car due to work conflict and she’s very considerate enough to let me pick up the car and return the loaner car the next day, that is an excellent customer service.
Sheryl C.
5 out of 5
8/2/2023
David & Randy are both very helpful, thanks fir their services
Dicky Y.
4 out of 5
8/1/2023
Indeed, Alma has always been outstanding, reliable, and consistent. When I arrived, she dropped down a few issues I mentioned. She kept me posted while I stayed and did my conference calls and work on the phone and laptop. When I saw here again, she had all the problems taken care off, big and small, including fine details.
Joann C.
5 out of 5
8/1/2023
Randy if very friendly and respectful. We are very grateful .
Emily D.
5 out of 5
7/31/2023
George was wonderful and easy to work with and very communicative thank you!!
Carmen L.
5 out of 5
7/30/2023
Thank you Benjamin and Putnam Lexus -process was easy and smooth
Robert L.
5 out of 5
7/30/2023
Great friendly service . Informed me exactly what was being done . Quick service for actual work.
Peter N.
4 out of 5
7/30/2023
I've not much to say. Randy was curteous, informative, accommodating and made me comfortable. Frankly, that's what I would expect from a person in his position. The fact that you don't see much of that anymore in the retail sales/sevice part of our economy doesn't change the fact that that's what should be expected. As usual, Lexus employees have come through again. Pete Neisser
Ethan C.
5 out of 5
7/30/2023
Excellent service
Rita W.
4 out of 5
7/30/2023
George is terrific, as is Greg Ding, Robert ****, the young lady working her first week at pickup, mechanics and all the rest!!!
Craig O.
5 out of 5
7/30/2023
David went above and beyond with respect to this service. Very customer focused! Very professional! I was very satisfied!
Pauline B.
5 out of 5
7/30/2023
I was very satisfied with Mr Liss’s service, very welcoming , helpful and professional.
Guilson P.
5 out of 5
7/30/2023
David was great and explained everything about the service.

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