Putnam Lexus Auto Repair Service

Fabulous job as always from David! Great communication, addressed everything, went the extra mile to take care of my vehicle and made sure I was happy. A+++

David was fine, woman at checkout/ loaner was fine. The wash service was not great car still looked dirty, the inside was very dusty. Besides 10k service, I Had an ongoing issue linking my digital key in the app and was supposed to talk to Taz, he wasn’t available, so they sent a salesman to tell me that the app only links a digital key with the Wi-Fi and that I should have linked it when I first got the car. The salesman tried to link it the night I bought the car but it didn’t work then. Essentially they kept my car 3 extra days for this issue, which wasn’t really resolved. I apparently need to pay for Wi-Fi to link the digital key? Thankfully, I did have a loaner but I feel this possibly could have been handled a little better. If a digital key requires Wi-Fi why didn’t they just tell me that to begin with, should they not have known this? Overall, the staff is nice and accommodating, I suspect this experience was a one-off. Hopefully the 15k goes smoother.

David was great and very helpful.

Very friendly and smooth from start to finish

Already submitted.

The estimate for 80K service as emailed to me when making online appt was $247; but when I brought me car in, George gave me an estimate of more than twice the original cost! I was shocked at the difference and how much the charge has risen since 7 months ago, for a non-major service. I’ve always used Lexus dealer for my maintenance service but will have to rethink this for minor stuff from now on. Other than the high cost, things went smoothly.

Mario was great. Even though I arrived earlier than my appointment time, he still fit me in and got everything done very quickly. Am very happy with him and the staff at Putnam Lexus.

Always great service and staffs. Randy is wonderful

Randy was so helpful, kind and compassionate! The whole service experience was very easy and complete. Thank you! Arlene G

I was disappointed that you were not able to take care of the safety recall. It is affecting how safe I now feel driving the car

Nice and informative

Randy is the best.

great job, only issue i had was waiting room - i had to listen to people’s phone calls. it’s just rude of people

Mario and team was great from beginning to end of pick up!

Thanks !

Randy was professional, answered my questions. Really had a good experience with Randy. Service department at Lexus is good.

Randy is an amazing service advisor. He goes above and beyond to make sure everything with my car is updated. He is fantastic with customer service and very personable. Thank you Randy for everything!

Benjamin is very helpful and professional in helping me resolve my car problems in getting it running. Thank you.

Excellent service

Alma always takes such great care of me! She's kind, communicative, and takes charge and gets stuff done. The whole service team are the BEST!! Thank you Putnam Lexus!