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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9420 reviews 71%
4 star 2762 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Robert F.
5 out of 5
11/10/2023
Very efficient. Was treated exceptionally.
Vilma S.
1 out of 5
11/10/2023
Always happy with with service, but this time not took twice the car and still make the noice for the break According the statement it’s breaks still in good condition , no noice prior we took first time , after the service it’s making a noice , return car to check and said check everything look good , but still make a noice , unhappy customer right now
Marcella S.
3 out of 5
11/10/2023
I prefer to have a loaner. The shuttle was good but don't send him out without notifying me first - I might be walking the dog or out to lunch. Thanks for setting the clock. Joan
Frederick E.
5 out of 5
11/9/2023
Benjamine was great Thank you
Joan Marcy.
5 out of 5
11/9/2023
Outstanding service
Rodney T.
5 out of 5
11/9/2023
Randy is so knowledgeable, friendly, and professional. I’ve had service done at BMW and Mercedes dealerships in the past, but Putnam Lexus in Redwood City stands above them all and Randy is the main reason. In addition, the service desk employees are outstanding too. They’re always friendly and truly know what they’re doing.
Samuel T.
5 out of 5
11/9/2023
Excellent service
Patricia T.
5 out of 5
11/9/2023
I shall await the survey. In the meantime, I want to reiterate that I was very pleased working with Mario. He is kind, helpful and knowledgeable. The ladies in the office are just as nice and pleasant. Thank you for a great experience.
J Guadalupe.
5 out of 5
11/9/2023
As always great service thanks
Sheila Rose.
5 out of 5
11/9/2023
Timeliness and staff courteousness.
Eric T.
1 out of 5
11/9/2023
I would have liked to pick up my car in better condition than when I had initially dropped it off but it was not the case. Upon inspection of my vehicle after the work had been done, I noticed that the interior drivers and passengers area was soiled from whoever was working on the car. I had to go out of my way to request that it get cleaned/ request a rag to clean it myself. That shouldn't happen and whoever was in charge of my vehicle should have done a proper thorough inspection before releasing the car back to the customer. Please do better because we expect better service under the Lexus name.
Lois D.
5 out of 5
11/9/2023
Benjamin is an excellent representative for Lexus. He is knowledgeable and efficient. A pleasure to work with.
Norcal Care.
5 out of 5
11/9/2023
Thank you Alma, you were extremely thoughtful and helpful.
Jungyin S.
3 out of 5
11/9/2023
One of 4 tires is lower pressure than others. I wondered if I need all tire’s pressure to recheck
Cecilia P.
5 out of 5
11/9/2023
Excellent service I received on my visit day!
Norman K.
5 out of 5
11/9/2023
Randy was very helpful.
Eileen W.
5 out of 5
11/9/2023
My experience with Randy at Putnam Lexus was excellent. He is super friendly, straightforward, helpful, and sincerely reassuring. I would absolutely request to work with him again, and assuming he is an indication of the professionalism and friendliness of rest of your staff, I will by all means recommend others to Putnam Lexus for service.
John F.
5 out of 5
11/8/2023
David took great care of me
Mimi P.
5 out of 5
11/8/2023
Very good customer service Ben. I also appreciate the Uber ride home
Lisa W.
5 out of 5
11/8/2023
Alma was friendly and informative. The service was performed timely. Great experience, as always!

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