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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9329 reviews 71%
4 star 2729 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Yingchi M.
5 out of 5
2/3/2026
Michael King is a great professional advisor for providing the highest quality service to my car. He is knowledgeable, dedicated, and willing to help to provide the best quality of services to my car. He answered and addressed my questions and concerns about my car. I’m very thankful to Greg for his great leadership in the Service Department. Thanks to his team members for quality Service to my car.
James S.
4 out of 5
2/1/2026
Randy is the best
Audra B.
5 out of 5
2/1/2026
Fabulous and easy experience as usual. Michael was great.
Suhyun D.
4 out of 5
2/1/2026
He is the best man
Joseph G.
4 out of 5
2/1/2026
I can't say enough about how good Randy handled this service call. My car had extensive water damage and Randy walked me thru the process of totaling my car. Not only did he help me with the servicing he also put me in touch with a couple of salesmen to help me with a new car. I am 1000% satisfied with Randy and his performance on this job
Fong K.
1 out of 5
2/1/2026
In general, services are great! The thing bothers me is the setting had been changed and I may not know how to reset it back, I.e. when I turned off the engine and I can push the door handle to lock the car but the mirrors don’t close it in, very annoying! Second thing is the detailing cleaning the car, it didn’t do a good work, the windows had water marks. It has not happened before.
James C.
5 out of 5
2/1/2026
Randy is great to work with and the reason I always go back to Put service.
Atsuko S.
5 out of 5
2/1/2026
Thank you, Michael, for your kind service!!
Geoffrey Y.
5 out of 5
2/1/2026
Cordial and professional. Appreciated his communication and care.
Michele K.
1 out of 5
2/1/2026
My hatch was not working when I brought my car in It was supposed to be repaired. I picked up my car. And found it wasn't fixed.
Tonghung L.
5 out of 5
2/1/2026
Amazing!!
Mary K.
5 out of 5
2/1/2026
Thank you.
John S.
5 out of 5
1/31/2026
We appreciated the follow-ups
Glenn D.
5 out of 5
1/31/2026
Ben‘s the best!
Jenifer T.
4 out of 5
1/31/2026
Ben is so thorough and completely service oriented. He kept me updated, explained needed repairs thoroughly and ensured I got the best value for my older Lexus- like suggesting Yokohama tires. I continue to be loyal to Putbam Lexus and Ben is a huge contributor to my satisfaction and continued patronage.
Reid S.
4 out of 5
1/31/2026
Benjamin delivered as promised to evaluate issue and if possible fix same day or notify if they thought it would take longer. He updated us once the car was evaluated and got the malfunction corrected same day. We really appreciate the timely service.
Phillip R.
5 out of 5
1/31/2026
Eda was very courteous and communicated very well
Ann K.
5 out of 5
1/30/2026
Very satisfied!
Alvin L.
5 out of 5
1/30/2026
He is a great service advisor. Straight to the point with no bs and treats me with respect and is very transparent by keeping me informed. He has restored the respect I had for Putnam service.
Lucy L.
5 out of 5
1/30/2026
Excellent interactions, very helpful and always keep me informed!

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