My care was brought in for a 10k mile tune up and recall repair. What was supposed to take 1 day took 5. They had to do a manual reset and I don’t even know why. No one who knew why was there when I picked my car up so I was asked to sign off when I didn’t know what really occurred . The manager was additional additionally not there and I was handed my keys and no one told me where my car was located. All around poor experience.
It was a seamless experience. Thank you
Era Waylon’s was exceptional. She was perceived, thoughtful, and efficient. One of the best service coordinators I’ve ever had.
Randy is always very helpful and courteous.
Eda was a great advisor. She was friendly, communicative, and helpful throughout the time my car was in service.
Thank you, I had a great experience with Randy!
Staff is amazing as always. Randy was my advisor for this service and did an amazing job as before.
Thank you!
Always get the best from Randy!
Ben is a wonderful service rep and all the maintenance seems to have been done in a clean and timely way. Thank you for your consistently great service.
Appears someone used the wrong paint color 085-vc on my touch up. The correct color is 085 according to my Vin for 2023 RX 350. This is a difference of flat white verses pearl. It didn’t look great when I picked it up, but I didn’t realize why until later.
There was a dirty black rag smudge on my A Pilar on my cream interior, near the windshield.
Finally, I’m not sure why armoral was used on the dash. This has never happened before when I’ve had the car detailed with Lexus. It looks uneven at best, and it’s very greasy. Disappointed this time.
Benjamin was very professional
The service took longer than expected, but David K
I really liked the online portal that details out all the items that was done and needed. However, when I click the payment - there’s nowhere that has the breakdown of the charges, ie part tax, that was added to the service. If we can somehow see the total breakdown that would be cherry on top. Everything else is perfect. George and staff were all very friendly and knowledgeable. Would def come back again. Thanks all!
Ben, is a very knowledgeable service writer and provided me with helpful information on the items found during the multipoint inspection. He went above and beyond to check on vehicle service history which I had mentioned to him. He listened to my concerns when I met with him to drop off my car for service, he made a point to take a look while the vehicle was on the rack and showed me a picture of my concern which we discussed at check in. I will request Ben at my next service appointment.
Thank you
I would welcome a call from a manager - the experience from the time I dropped my car off for service was unsatisfactory and did not meet my expectations or Lexus standards. The significant deterioration in the service experience is causing me to reconsider coming back to Putnan RWC. Thank you.
Although I was very satisfied, there are several things I’d like to express. You cleaned the inside and outside of my car exquisitely. But I had emptied my trunk and it wasn’t vacuumed or cleaned at all???? you graciously picked up my car- but we had arranged Friday and you picked up Saturday instead. But left a loaner SUV. Nice! But instead of returning my car on Saturday afternoon tho it was ready at four, too late to make the switch so you returned my car Monday morning. My csr is running smoothly. It was returned clean and shiny. Everyone was kind and couteous … and you found a missing set of keys!! Thank you
Eda’s message regarding my car did not come through. She should have called me when I did not respond or call regarding my car.
Furthermore; I think every Service Advisor should actually make a telephone call to every customer to avoid this same problem in the future. I will definitely stop having Putnam service my vehicles if this is not done!
Emil P
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