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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9329 reviews 71%
4 star 2729 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Andrew Y.
5 out of 5
1/30/2026
Good communication, and thanks for the ride home, round trip.
Orsela Y.
5 out of 5
1/30/2026
Great service! Always happy with the service I receive at Lexus
Carole W.
5 out of 5
1/29/2026
Ben’s the best. I’ll always bring my cars to Putnam (and to him specifically) :)
Niraj N.
5 out of 5
1/29/2026
Great service . Great rep . Michael is a rockstar
Margo I.
5 out of 5
1/29/2026
David is an outstanding service advisor. As always he provided me with excellent service.
Anna I.
5 out of 5
1/29/2026
Thank you for your hard work!
Ken C.
5 out of 5
1/29/2026
Randy was excellent. Good service all the way around. Thank You. Ken
Jonathon L.
5 out of 5
1/29/2026
David and Master Service Tech Peter are the Best.
Meridith A.
5 out of 5
1/29/2026
thank you
Tianjiang W.
5 out of 5
1/29/2026
Thanks for your service.
Aidan B.
4 out of 5
1/29/2026
Great service, very detailed breakdown of service costs.
Delta Star,.
4 out of 5
1/28/2026
I used to work with Alma, who provided high level of satisfactory service, very kind , but I worked with Eda for first time and she kindly handled the service with very high level of satisfaction. I definitely give her 10 stars.
Kyung Ji.
5 out of 5
1/27/2026
Michael Kim was knowledgeable and empathetic— he made an otherwise stressful situation very easy to manage. He moved everything along with our insurance company and kept us updated on timing. We are also very happy with the work done by the technicians on our vehicle.
Amy W.
5 out of 5
1/27/2026
George is very responsive and polite.
Mary K.
5 out of 5
1/27/2026
David gave me great customer service. He is an asset to the company.
Michele K.
3 out of 5
1/27/2026
Ben exemplifies Lexus quality and integrity in his role at Putnam. He listens fully and connects meaningfully with his colleagues and customers. He has deep knowledge of Lexus products, policies, and technology, making him very credible.
Ella B.
5 out of 5
1/27/2026
Thank you Lexus staff! Special big thank you to David!
Andrew P.
4 out of 5
1/27/2026
thanks. note- no squeaking!
Stuart S.
4 out of 5
1/26/2026
Randy was my service advisor and did an outstanding, excellent job. I would rate him 10 out of 10. He listened to my needs, gave me some good answers to some of my questions, his follow up was excellent, and represents Lexus, and Putnam Lexus in particular, extremely well. He was just outstanding and excellent. Thank you. Stuart S
Monica M.
3 out of 5
1/26/2026
I think when the service was finished, the agent would tell me all the work at thid time but there is not. For example like tire 4/4 or 5/5,what is that means,I really I don't know.

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