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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9419 reviews 71%
4 star 2761 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Karen M.
5 out of 5
12/24/2023
Thank you for making it so easy. You get a 5 star rating. Thank you & I will be back
Jerry J.
4 out of 5
12/24/2023
Will do.
Kimberly B.
4 out of 5
12/23/2023
Competent and kind
Richard G.
5 out of 5
12/23/2023
Very responsive, efficient. Great job!
David M.
5 out of 5
12/23/2023
Mario’s service was exceptional. I am very satisfied with my experience.
Melody V.
5 out of 5
12/23/2023
David was delightful to work with—super responsive and conscientious. I would recommend Putnam Lexus without any hesitation as a result of David’s customer service. David is an excellent asset to the company.
Rand W.
5 out of 5
12/23/2023
As always, excellent service. Randy is one of, if not , the very best I have dealt with in coming to Putnam Lexus for over 25 years.
Junecorazon B.
5 out of 5
12/23/2023
Excellent.
Jeffrey B.
2 out of 5
12/22/2023
Upon picking up my car, all four valve caps were missing. Had to ask for them. Very minor: the battery terminal covers were left displaced. $1100 to fix one door lock seems excessive. Most importantly: I am very dissatisfied with the rim repair service. This was completed about three years ago at Putnam. Ever since then the wheels do not look good. It’s as if a black haze is imbedded in the finish coating that was used. I have been complaining about this ever since. At this service, Mario said he would try to have the wheels cleaned up. Upon picking up my car, the wheels looked the same. Mario was off (Dec 18), so I asked to speak with a manager. Randy helped me and said he understood what I was seeing and displeased with. He took photos and said he would show his service manager and that either he or Mario would call me back with any potential options. Four days later and I have not received any phone call.
Inc. P.
5 out of 5
12/22/2023
Excellent service
Yuan-Kwei L.
5 out of 5
12/22/2023
Great experience!
Long T.
5 out of 5
12/22/2023
Very professional service
Daniel K.
4 out of 5
12/22/2023
Great service today. Thank you!
Elena L.
5 out of 5
12/22/2023
Benjamin is wonderful working with, he always confirms everything.
Maximo R.
5 out of 5
12/22/2023
David and Team did a great and timely job as always Thanks
Kimbra M.
5 out of 5
12/22/2023
David is very focused on customer service. Friendly. Knowledgeable. Very helpful. 10 out of 10.
Evan C.
5 out of 5
12/21/2023
Alma provided excellent customer service.
Jo Ann.
4 out of 5
12/21/2023
Randy is great? Helpful and very professional, knows his stuff. Thanks for making me feel like my car is safe and running well!
Thuy A.
5 out of 5
12/21/2023
Mario was very friendly and helpful. The porter was very friendly as well.
Daniel O.
5 out of 5
12/21/2023
Mario was very helpful.

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