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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9416 reviews 71%
4 star 2759 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Gautam P.
5 out of 5
3/10/2024
All good.
Ralph S.
5 out of 5
3/9/2024
Ben was great keeping me informed of the status.
Glenn B.
5 out of 5
3/9/2024
David is awesome, thanks!
Mike S.
4 out of 5
3/8/2024
Randy was great, communicated with me throughout the process and made sure the shop foreman was available for a test ride when I dropped it off. This gave me confidence. He understood the problem and could fix it.
Charles G.
5 out of 5
3/8/2024
David is outstanding and takes very good care of his clients. I value his help and appreciate very much how helps me maintain my car. He represents the best of Lexus!
Nancy M.
5 out of 5
3/8/2024
Efficient and to my service done quickly.
Thiago M.
5 out of 5
3/8/2024
Smooth and great service
Bernadett D.
5 out of 5
3/8/2024
Excellent job
Marvin G.
4 out of 5
3/8/2024
David was great. But the problem is my car isn't really fixed, it's a head scratcher but James and David were super helpful
Feifei G.
5 out of 5
3/8/2024
Mario has been always my advisor and he is very professional , I would love to have him to be my advisor in the future
Steve M.
1 out of 5
3/7/2024
For a long time I’ve noticed that I’m returning a car. Your service has turned off the automatic lights. It’s only a matter of time until someone will start their car not knowing these lights are off. Could be dangerous. Rare, the dangerous when it happens almost a certain lawsuit If the results are bad. Not a comment on specific service, which was great
Nish B.
5 out of 5
3/7/2024
Seamlessly executed to support my schedule.
Lisa P.
4 out of 5
3/7/2024
Very gracious
Raj W.
4 out of 5
3/7/2024
George stayed on top of things, & followed up timely. With respect to customer satisfaction, I have to give it to Greg hands down. He was all ears - addressed and resolved my concerns that exceeded my expectations. Thank you Greg!
Luther D.
4 out of 5
3/7/2024
Randy was very helpful resolving our claim without insurance company and get our car repaired. Nice work!!
Michele K.
4 out of 5
3/7/2024
I trust and appreciate Benjamin Nino. He listens thoughtfully and then explains the customer service process in advance. He calls to discuss the technical diagnosis and next steps. Ben is organized and doesn’t waste his or your time. He’s a great Lexus brand “ambassador”.
Pastora A.
4 out of 5
3/7/2024
He’s a very nice guy.
Yeluri R.
5 out of 5
3/7/2024
Very good customer service. Very efficient
Carl X.
4 out of 5
3/7/2024
Randy is amazing!
Annette M.
5 out of 5
3/7/2024
Ben went above and beyond in taking his time to explain everything to me. He made sure I understood what was being done and all my questions were answered. I will be returning for all my services with him and recommending him due to his kindness and knowledge.

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