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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9416 reviews 71%
4 star 2759 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
George U.
5 out of 5
3/16/2024
Amazing team! They are professional, consistent and trust worthy. We wouldn’t go anyplace else. They make me love my Lexus even more! Ben is the best!’n
Brooke V.
5 out of 5
3/16/2024
Great service.
Sahar D.
5 out of 5
3/16/2024
All staffs are professional and polite. And they make the process son easy for me.
Bruce R.
5 out of 5
3/16/2024
Ok
Dewayne W.
5 out of 5
3/16/2024
Benjamin did a great job of explaining what needed to be done
Guipeng H.
5 out of 5
3/16/2024
I greatly appreciate the assistance provided by Mario and the service team. Not only the professionalism but also peace of mind. Thanks a lot!
Sharlene E.
5 out of 5
3/16/2024
Randy is very focused on giving the best care for his clients.
John Y.
1 out of 5
3/16/2024
I did not receive a call back to schedule a repair appointment that I tried to make today.
Eshetie L.
1 out of 5
3/15/2024
My multi-point vehicle inspection says my tires were balanced all around at 33 psi mileage at inspection 31435. At present mileage is 31466. Tire pressure readings are as follows: Front left/right = 39 psi Rear left = 41psi Rear right= 40psi Concerned this oversight might be repeated else where in this service appointment.
James K.
5 out of 5
3/15/2024
Great service!
Eric Y.
5 out of 5
3/15/2024
Mario was knowledgeable and kept me informed of the status of my repairs.
Philip O.
2 out of 5
3/15/2024
Issues being addressed. Question was … what service was to be done, will be back 3/19 for follow up service.
Thomas T.
5 out of 5
3/15/2024
Randy is great
Betty S.
4 out of 5
3/15/2024
Randy was great - would appreciate it if they didn’t mess with my radio settings!
Michelle B.
4 out of 5
3/15/2024
Randy was very friendly and kind . Thank you for the service except I noticed tire pressure on the left back passenger side numbers ja always lower than the other three , other tires reading at 36,37,36 then rare on the left reading at 35 . Is it normal ?
Lorraine L.
4 out of 5
3/15/2024
I felt that Ben really listened to me. I explained a situation I had with the car and he informed me that he would like to look into it further. I felt that he really cared. That really assured me. Sincerely, Lorraine
Pat D.
4 out of 5
3/15/2024
Alma was wonderful! She will b following up with me next week about a couple of questions I have..
Sandra L.
5 out of 5
3/15/2024
Alma is always so helpful! Thank you!
Amparo M.
4 out of 5
3/15/2024
Randy is very professional. he understood i had my special need child with me and never rushed me thru the process. everything was smooth sailing from the time we got there. the loaner was readily available. notified us right away when our vehicle was ready. TOP NOTCH!!!
Sebastian D.
2 out of 5
3/14/2024
This is regarding the young girl who sits near the window when you enter the office she assisted me when I picked up my vehicle. I believe she’s new. She seem to have an attitude for no apparent reason. Also she seemed flustered while processing my credit card payment. I didn’t get her name because she wasn’t wearing a name tag. But I did say thank you and she never responded to me or not even have a nice day. She just handed the card to me not saying a word and I left. I’ll think twice before I bring my car back there again.

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