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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9416 reviews 71%
4 star 2759 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Hideo Y.
5 out of 5
3/20/2024
He communicate well to let me know the status of the repaire.
Ellen F.
5 out of 5
3/20/2024
Always satisfied with the care time and attention David takes to make sure my car I in running order
Philip O.
3 out of 5
3/20/2024
Everything was fine, no major issues. Did have a question on the wheel alignment that was done on a previous visit, but tech not in / not available to answer the question. Not a real issue, assuming alignment done correctly. There were some readings slightly out of spec.
Roberto M.
5 out of 5
3/20/2024
Excellent customer service from Ben. He explained in details everything what was going to take place.
Johnathan C.
2 out of 5
3/20/2024
Upon returning to pickup my vehicle, several of us were waiting in the reception area with employees walking by and no one helping us or providing any direction for some time. A cashier eventually showed up and tried to help everyone but it was a little disorganized. First time I’ve experienced less than stellar service at this dealership.
Joan S.
5 out of 5
3/20/2024
Excellent, timely service!
Charles P.
5 out of 5
3/19/2024
All service and experience was perfect!
Jehane J.
5 out of 5
3/19/2024
I really appreciated Ben taking time to explain all that was done to the car as well as showing me pictures of items I didn’t understand. Thank you
Jean H.
5 out of 5
3/19/2024
Excellent service as usual. Thanks, Ben.
Zahra A.
2 out of 5
3/18/2024
The car was taken in on a Saturday. The team did their best to address the noise issue but after receiving the car within 5 minutes of driving, I noticed the noise was back. After that, the car was kept at the dealership from Saturday to Friday and the team was not able to identify the problem. We have been driving the car for a while now and can certainly notice a sound in the cabin.
Pratiba C.
5 out of 5
3/18/2024
The team was very informative. Discussed everything I needed to know
S R.
5 out of 5
3/18/2024
Ben went way above and beyond to assist us with service. What an asset he is to the Putnam team !! Thank you !!
Liang T.
4 out of 5
3/18/2024
I appreciate the support of Randy and the service from Putnam Lexus. Please send me a survey to complete my review. Thanks, -Liang T
Karen J.
5 out of 5
3/17/2024
Dear Lexus Team David M Liss is an amazing employee with wonderful customer service skills. He was professional, kind, courteous, hard working and an asset to the Lexus dealership. Sincerely Karen J
Hongfeng G.
5 out of 5
3/17/2024
Great service! Thanks!
Tianxiang C.
5 out of 5
3/17/2024
All good
Chuck T.
3 out of 5
3/17/2024
In past service my wife was told the car needed expensive items that were clearly not warranted. Further, they quoted prices that were as much as 10 times the market price for these items. It seems that when I bring the car in, these items never come up. We could be mistaken, but there appears to be an extreme bias involved.
Susan B.
5 out of 5
3/16/2024
Randy was great. He made sure that the car was done before it was promised Thank you!
Lawrence N.
5 out of 5
3/16/2024
Randy, you were great thank you for helping me
Orlando A.
5 out of 5
3/16/2024
Excellent job

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