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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9436 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Allan L.
3 out of 5
4/5/2026
I have called the dealer with no response!! I can’t open my garage door….. help
Anne G.
4 out of 5
4/4/2026
Everything was done on time and to Lexus’s usual high standard.
Wen-Yin C.
5 out of 5
4/4/2026
Good service
Zachary S.
5 out of 5
4/4/2026
Thanks for the amazing service!
Judy C.
5 out of 5
4/4/2026
David is very thorough, a good listener and I really appreciate him.
Terri E.
5 out of 5
4/3/2026
Mr. David M. Lisa is excellent and professional! Thank you!
Yeh N.
2 out of 5
4/3/2026
The 15K service plus a recall repair was a disaster: When I picked up my car, my invoice had the wrong license plate number, wrong mileage, and the car had “Need maintenance service” light still on. Only the VIN on the invoice was correct. I found these issues one by one afterwards. Finally George proposed to set up a second appointment and repeat the requested services. The issues of my car hopefully are fixed now. I do believe your dealership had a serious work flow tracking problem. As a loyal customer in the past 19 years, I always trust your services until this time. Nan-Hsiung Yeh
Ignatius T.
1 out of 5
4/3/2026
Service was fine but not happy with the fact that my maintenance contract was not honored based on miles which was normally the case previously
Bruce R.
3 out of 5
4/3/2026
I filled out the post card, all good, and mailing back today
Nita G.
4 out of 5
4/3/2026
George did a great job helping us secure two new keys for the car.
Maria Lena.
5 out of 5
4/3/2026
David is the best. Helpful, knowledgeable, genuine and patient. Wouldn’t go to anyone else!
Janet R.
4 out of 5
4/3/2026
George is great.
Maridee H.
5 out of 5
4/2/2026
The best service ever!
Kyle L.
5 out of 5
4/2/2026
Amazing service! I was very impressed with all of the staff.
Andrew D.
4 out of 5
4/2/2026
Very helpful will come back
Debra V.
4 out of 5
4/2/2026
David was very thorough and patient and explaining everything that was going to happen to my car. The only thing I’m not happy with is the Lexus company itself because it has yet to fix the recall problem.
Anna K.
5 out of 5
4/2/2026
Great experience with Randy! My car is running perfectly, and the shop was clean and organized. Five stars for excellent customer service!
Avin P.
4 out of 5
4/2/2026
I enjoyed how LOW PRESSURE and friendly he was. Being a sales guy I appreciated that. It’s always the rookies that want to pressure and upsell hard and burn a relationship with the customer. One of the main reasons why I stopped going to dealerships. Randy made an impact on the positive side.
Mary G.
4 out of 5
4/2/2026
David has always provided exceptional customer service every time I bring in my car for maintenance.
Michelle K.
5 out of 5
4/2/2026
Randy is always helpful. I'm Grateful that he is my advisor. He gets the work done and follows up always. I appreciate everything he does to keep me coming back. Thank you Randy. Mk

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