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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9323 reviews 71%
4 star 2728 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Lidwina B.
5 out of 5
2/27/2026
Great customer service.
Annie L.
5 out of 5
2/27/2026
Excellent service and communication. Thank you.
Shireen H.
5 out of 5
2/27/2026
Thank you
Jin-Wu W.
4 out of 5
2/27/2026
Randy handled everything for my car service. I just need to drop it off and come back to pick it up. Worry free!
Kellanie S.
5 out of 5
2/27/2026
Thank you for helping me Michael!!
Kunal G.
5 out of 5
2/27/2026
George is excellent. He has served me in an extremely professional and friendly manner for the past few years! Your Service Team is terrific. My other car is a Benz and the Steven’s Creek Benz dealership should learn from you guys how to do Service well. Keep it up!!
Hans S.
4 out of 5
2/27/2026
Eda did a fantastic job of taking care of the issues on my wife’s RX350h. She provided us with the highest quality of service and support, that one expects from a top tier luxury car dealership.
Kimberly B.
5 out of 5
2/27/2026
Benjamin was helpful kind and professional as usual. His care gas broght mre back to Lexus for regular services!!! Thank you
Rong Z.
5 out of 5
2/25/2026
Randy is super new nice to help me with the recent service . Thanks a lot!
Jaclynn N.
5 out of 5
2/25/2026
David is always helpful and efficient. So appreciate him.
Keith V.
5 out of 5
2/25/2026
Very happy with Randy's professionalism and follow up.
Quintard G.
4 out of 5
2/25/2026
Randy is simply ⭐️⭐️⭐️⭐️
Michael D.
5 out of 5
2/25/2026
Randy Solomon was excellent, as I knew he would be. He was responsive, kept me apprised, and was a great comfort to me. Thank you!
Carolyn F.
4 out of 5
2/25/2026
Everything worked out fine. I had to wait for an appointment but I was able to start the car and get it to Lexus and was well treated.
Linda S.
4 out of 5
2/25/2026
David is always extremely helpful and considerate…and he was today. He expedited my service as he knew I needed to drive back to Sonoma snd wanted to avoid getting caught in heavy afternoon traffic. I always appreciate his support of my, the “customer.”
Gary L.
5 out of 5
2/24/2026
Very positive experience
Nghi L.
4 out of 5
2/24/2026
The shuttle was a sigh of relief in an otherwise routine service. I greatly appreciated the professionalism shown and the services rendered. My car is cleaner, my oil is changed and I was able to shop thanks to the courtesy shuttles provided. It is truly an amazing experience and I will keep coming to this dealership for future service. Thank you.
Joseph T.
5 out of 5
2/23/2026
2nd time is the charm. Thank you to the whole team for getting the NX back on the road running safely.
Rajesh K.
5 out of 5
2/23/2026
Good job of keeping me informed. Thanks.
Jennee A.
4 out of 5
2/23/2026
He provided excellent service. Was patient and really took the time to find out why the same issue which was fixed in the past by your dealership still continues to occur.

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