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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9323 reviews 71%
4 star 2728 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Gordon Wu.
5 out of 5
3/6/2026
Also I pleasure to have Michael assisting with service needed at Putnam Lexus
Paul G.
4 out of 5
3/5/2026
Safelite Glass subcontractor on a Safeco/Liberty Mutual OEM parts only insurance policy has been very painful to deal with. Michael Kim handled matters with grace and patience. That’s not easy to do. They are still being a pain and he is still keeping me informed about their foolish machinations. Even though I ended up paying for the repair out of pocket to get things moving, I have a properly repaired windshield with safety sensors aligned and calibrated. I don’t think that would have been possible without the dealer’s close cooperation and support. And both were furnished through Michael’s strong efforts.
Maura J.
4 out of 5
3/5/2026
Randy is honest and makes sure the job is done efficiently and since I was in the lounge he made sure I didn’t have to wait long .
Rodney T.
5 out of 5
3/5/2026
I have dealt with different dealerships for the past 45 years and there’s no better service agent than Randy. He’s sincere, honest, personable and professional. He makes you feel that he cares about his customers.
Steven F.
5 out of 5
3/4/2026
service was performed nicely with a fast turn around time. Ben was very helpful and communicated well with me.
Marlene S.
5 out of 5
3/4/2026
My first experience with my new used Lexus and found everything to be very easy and Ben very communicative. Thank you
Cecilia P.
5 out of 5
3/4/2026
Excellent!
Samina A.
5 out of 5
3/4/2026
Car was ready earlier than ETA time ! Great work from your service team on performance!
Christina L.
5 out of 5
3/4/2026
He’s truly the best customer service!
Kanako S.
5 out of 5
3/1/2026
Eda was great through the whole process
Iliana S.
5 out of 5
3/1/2026
Michael was very helpful and explained everything.
Sharon P.
5 out of 5
3/1/2026
Very happy with service we have received. Thank you!
Doris A.
5 out of 5
3/1/2026
George was the best! Thank you!
Soloman C.
1 out of 5
3/1/2026
Video taken is not viewable. The video is out of focus and moved so fast not sure the purpose of taking the other than to show the car is on rack for inspection.
Paul F.
3 out of 5
3/1/2026
George is the only reason I drive from San Francisco to have my car serviced at Putnam.
Jim L.
4 out of 5
3/1/2026
Randy was clear and helpful, and I’m glad that I got a new battery.
Elaine B.
5 out of 5
2/28/2026
Michael is an awesome service advisor and provides competent and professional counseling. I appreciate the fact that he fully researched my issue. Thanks for having such a genuine, caring and professional team member at Putnam Lexus in Redwood City!
Deborah D.
5 out of 5
2/28/2026
Pleasure working with Michael. communicated well and was fun to work with.
Brian L.
4 out of 5
2/28/2026
David Liss is an extraordinary Service Advisor. Putnam is lucky to have as an employee. In all of my 60 years of experience with automotive dealerships, I have never encountered an individual that was as thorough and honest as David Liss.
Susie C.
4 out of 5
2/27/2026
Fixed the problem and great communication throughout process to uncover issue.

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