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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9436 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Silvana V.
5 out of 5
4/21/2026
I really appreciated all that'd did for me, keeping me up to date with what was going on with the car and making sure I had the best customer service experience possible, all throughout the process. Really appreciated!
Brian T.
2 out of 5
4/20/2026
The service itself was quick and probably very well done, however I went to get my car @5 and the service dept was closed. George didn’t inform me about closing hours for Saturday. Information said Lexus was open until seven. So, my car is still there because service doesn’t open on Sunday. That could have been handled better with a more detailed message.
Sabine C.
1 out of 5
4/20/2026
When we picked up our car back, none of the things that were told would be done were completed. When asked why, the rep was at lunch and the team didn’t know. So we just paid the fee due and Ben never followed up. We left a voicemail and email. We are extremely disappointed by the service we received.
Purvi G.
4 out of 5
4/19/2026
Michael is great. So professional and pleasantx. I have been buying cars from you guys for last decade. I really appreciate having the waiting room so I can sit there and catch up on my work in peace and quiet. A very nice gentleman - maybe your driver helped me find the password also for your network. Thank you.
Neil W.
5 out of 5
4/19/2026
Randy was great Kept me informed about everything
Daniel A.
4 out of 5
4/19/2026
Communicated well. Took time to answer questions and to let me know how to proceed when l Didn't understand when to pay the bill.
Debra R.
4 out of 5
4/18/2026
David always is quickly available to listen to my concerns and following through to see that everything is taken care of in a timely manner. He also quickly checked his record as to how much longer my service contract was good for.
**** R.
5 out of 5
4/18/2026
Benjamin always proves excellent service in a customer friendly way.
Michael K.
5 out of 5
4/18/2026
David was very attentive and informative
Zohar L.
5 out of 5
4/18/2026
Michael was helpful in explaining the service details and the inspection results. The waiting area is pleasant and well organized
William G.
5 out of 5
4/18/2026
David the best!!!
Emanuel R.
5 out of 5
4/18/2026
As always, great service!
Sidon K.
5 out of 5
4/17/2026
It was a good service and very friendly and prompt.
Laurel K.
5 out of 5
4/17/2026
The service plus amazing detail were convenient, speedy and George was great. Always gave a good experience bringing my car here.
Lee Ann.
5 out of 5
4/17/2026
George is our favorite manager to work with! We appreciate his work.
Kathleen M.
5 out of 5
4/17/2026
Randy and the team are great!
Rhonda M.
5 out of 5
4/17/2026
Randy did an excellent job.
Kimiko S.
5 out of 5
4/17/2026
He is always very nice to me. Very helpful and kind. Polite and full of knowledge. Hope he will stay long in your company.
Sarah K.
5 out of 5
4/16/2026
David Liss is likeable and consistently professional. My thanks to him and to the Mechanics who, over the years, have helped to maintain the best car I’ve ever driven. Sarah
Behnam T.
5 out of 5
4/16/2026
Good service

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