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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9436 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Maria T.
5 out of 5
4/25/2026
El servicio de Benjamin fue de 5 estrellas. Muchas gracias por su atención a todo el equipo
Alex E.
4 out of 5
4/25/2026
Benjamin is great—very professional and nice. He was so much better than the last gal I dealt with.
Bassam N.
4 out of 5
4/25/2026
I appreciate David’s liss for his hard work to complete the fix to my satisfaction and would thank the dealership for their hard work to get an approval from Lexus to fix the car.
Cynthia R.
5 out of 5
4/24/2026
Randy is great! (And so are the others who helped me.) he explained everything thoroughly and followed up. He was absolutely wonderful when dealing with my old Lexus that ended up being declared a total loss by the insurance company. Randy was so helpful. I give him and the whole service department the highest marks! Thank you.
Jacqueline S.
5 out of 5
4/24/2026
Awesome very friendly
Arun M.
4 out of 5
4/24/2026
Randy is the best Service Manager I have the pleasure of working with. Arun
Vir Angelo.
5 out of 5
4/24/2026
Eda is amazing. She exceeded my expectations on customer care.
Chris M.
5 out of 5
4/23/2026
Excellent service
Ravindra I.
4 out of 5
4/23/2026
David was very good to work with. Patient and explained everything in a way that I understood. He was also willing to take my input and I did not feel pushed to get something done.
Anna I.
4 out of 5
4/23/2026
Eda is amazing! I booked appointment online and there must have been a glitch in the system or some technical error, because on the day I showed up my appointment was not in the system (I did receive a confirmation email, though). Eda was super helpful and nice, and made it happen despite the website glitch. The entire process was smooth and easy. The work was done fast yet of a high quality! I am truly amazed by the level of service provided to me. I really appreciate it!
Bohan J.
5 out of 5
4/23/2026
Very satisfied
Judith B.
4 out of 5
4/23/2026
David was absolutely wonderful to work with. He was considerate and helpful. One of the biggest deals was I came in with unfortunately a bad mood and left making jokes with him. I know this sounds a bit much for a brief interaction, but he managed to make my time there pleasant. Thank you.
Cynthia F.
5 out of 5
4/23/2026
Ben was very caring and made sure my concerns were met which I’m happy they were able to fix the problem. High 5! ????????
Masako T.
5 out of 5
4/23/2026
My visit was very pleasant. I could leave everything to Michael and just wait & relax. Thank you for a great service.
James C.
5 out of 5
4/22/2026
Randy was fantastic and the loaner process was smooth. Efficient and easy. Look forward to developing relationship with Putnam Lexus for my future maintenance needs.
Alicia B.
5 out of 5
4/22/2026
Randy is the best , always happy with willingness to help and aware that the work is done well
David S.
5 out of 5
4/22/2026
Michael was friendly, helpful, and explained everything well.
Kim L.
5 out of 5
4/22/2026
Randy was awesome!! Great customer service. Met my expectations and a pleasure to work with. Thanks so much Randy!
Larry P.
5 out of 5
4/22/2026
Excellent service!
Atsuko J.
5 out of 5
4/21/2026
The service was speedy and thorough. And, the waiting room was comfortable.

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