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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9436 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Adam H.
4 out of 5
4/30/2026
David is more like a friend. I trust him completely..
Joseph C.
5 out of 5
4/29/2026
Great stuff. Thanks. And Ben is awesome
Mike W.
5 out of 5
4/29/2026
Randy is always sincere and effective in his communications. I am always impressed by his customer service!
Carol M.
4 out of 5
4/29/2026
Appreciate the loaner car!
Amy G.
5 out of 5
4/29/2026
Benjamin is always so courtesy and professional handle my lexus. He takes time to explain the issues about my lexus and how he resolve the problems. He earns our trust and respect. He makes me shifted from San Jose lexus to Putnam. Thank you Benjamin.
Timur Y.
5 out of 5
4/29/2026
Ben was organized and courteous
Laura L.
5 out of 5
4/29/2026
George is great! love the follow up and timely updates. It's much appreciated. Thank George for me... best
Julie S.
5 out of 5
4/29/2026
I appreciated that Randy kept me posted on the process and the progress!
Rocio B.
5 out of 5
4/29/2026
Randy And his team are the bets. Thanks you
Ravina H.
4 out of 5
4/29/2026
Ben is the best. I completely trust him
Elaine A.
5 out of 5
4/28/2026
I always get the best care and customer service from Putnam Lexus! Randy is engaged, caring and follows through promptly. He treats me we respect and is very professional! Thank you, Sincerely Elaine A
Michael T.
5 out of 5
4/27/2026
I appreciate the professionalism of Michael Kim. The car was serviced quickly.
Sara S.
5 out of 5
4/26/2026
Michael Kim Was very responsive and friendly. Thank you for a great service
Wing Y.
5 out of 5
4/26/2026
Great service. Keep me up to date about my car status.
Jennifer B.
4 out of 5
4/26/2026
David was very thorough and took me through all of the options for replacing my tires. Even though it was a lot of work, he made sure the car was ready by the end of the day.
David M.
5 out of 5
4/25/2026
Randy is the BEST!
Jean D.
5 out of 5
4/25/2026
Randy is awesome! Happy with his service in Putnam! ????
Sam G.
5 out of 5
4/25/2026
Exceptional service
Sukanya L.
5 out of 5
4/25/2026
David and team are super wonderful and helpful ????
Sears L.
2 out of 5
4/25/2026
I requested the 70,000 mile service. I did ask the service advisor to adjust the rear gate to its maximum height. When service was done I paid the bill online and returned to the dealership to pick up the car. The cashier presented me with the various releases to sign. The cashier asked me if I had paid for the parts. I had only requested new wiper blades. The cashier then gave me a price of over $2,000 for gate parts, which I had not authorized. The service advisor did not meet me to explain the situation or text me before I picked up the car.

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