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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9436 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
James W.
5 out of 5
5/4/2026
Great service!
Jeevan M.
5 out of 5
5/3/2026
Excellent
Michael J.
5 out of 5
5/3/2026
Both Ben & Randy were wonderful as always. Great service..
Joyce F.
5 out of 5
5/3/2026
David was very pleasant and gave me all the necessary information.
Leo L.
2 out of 5
5/3/2026
Facility and maintenance seems fine. Customer interaction (from phone scheduling to service advisor to pickup) is poor. I am quite mild manners but interaction felt like I am a bother.
James B.
4 out of 5
5/3/2026
Michael is very nice and took care of our tire flat quickly. Good to have a service guy who likes his customers and his job to make things right.
Wenli W.
2 out of 5
5/2/2026
Found scratches on my front bumper area after the service, Putnam tried to deny its wrong doing, and tried to suggest the scratches were there before I dropped my car, but videos taken by Randy couldn’t reveal such scratches, then they tried to pull the videos of my car entering the service area, didn’t show either. I asked if they can see the scratches by visual inspection, wouldn’t they take pictures and videos when I dropped it off? By falsely accusing me made the scratches myself is just worse on top of making the scratches on my car! Maybe you should install camera to monitor how my car was serviced as well! This was the second car I dropped off here for service and got scratched, last time was my ES350, too unreliable! I can’t trust my car here for services any more!
James A.
5 out of 5
5/2/2026
Great job!
Lily R.
4 out of 5
5/1/2026
Service good . My car was ready when I was told it would be ready. No complaints!’thank you.
Aileen C.
5 out of 5
5/1/2026
Michael was really exceptional. He was patient and helpful and answered all my questions. Honestly really appreciate him.
George U.
5 out of 5
5/1/2026
Absolutely the best service I’ve ever received for any product. Your service team is obviously being trained exceptionally well. Thank you.
Daniel L.
5 out of 5
5/1/2026
Appreciated Randy’s help and responsiveness
Luba R.
5 out of 5
5/1/2026
Michael is highly professional, very attentive, super intelligent and nice person.
Elena L.
4 out of 5
4/30/2026
Great working with Ben, thanks for looking for the correct wheel key
Nita P.
5 out of 5
4/30/2026
David was very professional and kind. He provided 1st class service and I am very impressed.
Michelle R.
5 out of 5
4/30/2026
Randy is always so helpful and knowledgeable! 5 stars!
Gale T.
5 out of 5
4/30/2026
Terrific service, as always!
Junecorazon B.
5 out of 5
4/30/2026
Excellent job.
Carla D.
5 out of 5
4/30/2026
Absolutely!!! Everyone is curteous and professional. Randy is great. I am glad he is a team member.
Victorino L.
5 out of 5
4/30/2026
My car was done way before the promised time. Great customer service from Michael

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