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Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 9403 reviews 71%
4 star 2754 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
David E.
5 out of 5
10/4/2024
Everything was great. Thanks!
Ferra A.
5 out of 5
10/4/2024
Excellent
James B.
5 out of 5
10/4/2024
Good job!
Raveena S.
1 out of 5
10/4/2024
Upon picking up my car today, I noticed that my Belkin iPhone adapter was missing. I notified the service department immediately and informed him that it is not in the vehicle. It was in the vehicle when I dropped it off yesterday and would like to know what happened to it or replaced.
Randy B.
5 out of 5
10/3/2024
Randy always provides excellent customer service. Front desk team great too.
Menu S.
4 out of 5
10/3/2024
All good except they didn’t vacuum the trunk and wiped inside
Hanqiong H.
5 out of 5
10/3/2024
It's a great experience ????
Alexander H.
4 out of 5
10/3/2024
She was great! Stepped up right from the start and helped me get situated and setup logistically, thank you so much. Enjoyed the service and thankful to all the service people for completing the 5K setup for the TX shuttle service guy was excellent too. He really knows his GX, TX, UX very happy to hear about the cars sonic demand and glad always to be a proud owner or the TX. I love my baby
Leila S.
5 out of 5
10/3/2024
Thank you George!!
Keith B.
4 out of 5
10/3/2024
Perfect (not good—perfect!) service Thank you, as always
Rhonda W.
4 out of 5
10/3/2024
Randy is personable and knowledgeable. He explains things well.
Judy C.
4 out of 5
10/3/2024
David is honest, friendly and fair.
Angela J.
5 out of 5
10/2/2024
None
Mike S.
4 out of 5
10/2/2024
Randy is the best! He is attentive, works on my behalf, and always prioritizes the customer experience. I really appreciate Randy.
Stephen S.
5 out of 5
10/2/2024
Everyone at the Service Center was wonderful including happy Randy. Thank you!!
Charlotte V.
4 out of 5
10/2/2024
Randy always takes get care of me! The gals at the front desk are lovely and very patient and helpful.
Zhi N.
4 out of 5
10/2/2024
It’s my first time having purchased the vehicle new and serviced at Putnam. This isn’t my first Lexus, and I had my previous Lexus serviced at Serramonte prior for several years. Overall, I had more efficient communication at Serramonte comparing to Putnam. Mario was exceptional, but there is more room for improvement. I hope to continue bringing my car to Putnam for foreseeable services
Neal P.
4 out of 5
10/2/2024
Mario and team were excellent as usual. Shuttle service and reception/check-out were great as well.
Lovinda B.
4 out of 5
10/2/2024
Mario was great, and Anastasia was too. Thank you to them & to the technicians who replaced my flat tire.
Jackie M.
5 out of 5
10/2/2024
Always excellent service.

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