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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9403 reviews 71%
4 star 2754 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Hao Z.
4 out of 5
10/18/2024
David did an awesome job taking care of customer needs! I really appreciate his help with accommodating my agenda, fixing car problems, and providing excellent car services
Cyrus E.
5 out of 5
10/18/2024
Good job!
Genrick G.
4 out of 5
10/18/2024
Randy demonstrated real professionalism directed to achieving real customer satisfaction. Advisors like him make people coming to Lexus undoubtedly. Thanks Randy!
Pat D.
4 out of 5
10/18/2024
Alma is the best ! Handled the issue quickly.. My Lexus was returned issue fix, washed and sparkling clean!
Gisella L.
2 out of 5
10/18/2024
No one has followed up with me about the service.
Jeffrey G.
4 out of 5
10/17/2024
Randy was great. I really appreciated the shuttle service, also.
Marverick M.
4 out of 5
10/17/2024
Friendly staff. Wait was not too long
Vikash S.
4 out of 5
10/17/2024
Randy was great, kept me informed and was able to get me accommodations when there was a bit of delay.
Elizabeth K.
5 out of 5
10/17/2024
Great service. Extremely helpful staff- especially Alma!
Julianna S.
5 out of 5
10/17/2024
As always, love working with David. He is diligent and reliable. Great with advice. And easy to work with
Bruce W.
4 out of 5
10/17/2024
Alma was spot on. Very pleasant.we gave been a customer since we bought our first Lexus in the early 90’s. One thing I judge a place on is customer service. When we returned to pick up our car and pay the bill one of your young ladies had an attitude and I did not like. I assume she was upset since she had her purse on shoulder and holding a hoodie and she was asked to help out and she was more than obviously upset. People and especially like me like a little smile and nice attitude. I would never had hired her. She is not a credit to Putnam Lexus. People go to a dealership because of service. She might have having a bad day but no excuse
Patti I.
4 out of 5
10/17/2024
David was prompt and courteous. My car was expedited since I chose to wait for the car, instead of using a loaner car and my car was ready an hour earlier than estimated. David kept me informed of the status throughout my appointment.
Inc P.
4 out of 5
10/17/2024
Alma hit it out of the park with her service today. Thank you Alma
Ken H.
4 out of 5
10/16/2024
David is a no-nonsense guy. He paid attention to my concerns, and he gave good advice as needed. Ken
ALICIA B.
5 out of 5
10/16/2024
Mario was very helpful and very friendly.
Nolan K.
5 out of 5
10/16/2024
Done on time good work.
Susan B.
5 out of 5
10/16/2024
I’m satisfied good job guys! Thank you for your service
Miriam E.
5 out of 5
10/16/2024
Perfect customer service &relation Miriam E
Morris M.
5 out of 5
10/16/2024
Mario did an excellent job informing me in a straight forward and honest way what our car needed. Very polite and communicative.
Berta S.
5 out of 5
10/16/2024
Your service department was willing to answer all my questions Access my records from another state Meet all of my expectations Thank you

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