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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9400 reviews 71%
4 star 2754 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Vani G.
5 out of 5
12/2/2024
Excellent service!
Ron L.
5 out of 5
12/1/2024
David was professional, courteous and friendly. He addressed all my needs and updated me continuously until my car was returned. I appreciate David and all Lexus service teams at Redwood City. Greg and his team have
Helena C.
5 out of 5
12/1/2024
Randy Solomon is the best. He’s efficient, considerate and make my life easy when it comes to servicing my Lexus!
Gajendra V.
5 out of 5
12/1/2024
keep up the good work
Goce M.
5 out of 5
12/1/2024
Thanks for the excellent service.
Catherine S.
5 out of 5
12/1/2024
David was very helpful with the car. He explained everything very thoroughly what we would be doing what they did and what he thought was needed to be done so I would give him 10 with no problem for his help and his great explanations.
Sucheta N.
4 out of 5
12/1/2024
Amazing Service Consultant Randy S
Robert R.
4 out of 5
12/1/2024
Alma is easy to work with.
Yuan-Kwei L.
5 out of 5
11/30/2024
Mario provided excellent help a service. Thank you so much.
Janeece S.
5 out of 5
11/30/2024
Communication was perfect. All was great
Jana A.
5 out of 5
11/30/2024
Good service and always helpful. Randy is great and I have worked with him for a number of years! Good communication as well.
Doris L.
5 out of 5
11/30/2024
I was very happy with the quality and the quickness of the service.
Lori C.
5 out of 5
11/30/2024
Thank you Lexus for a job well done and thank you, Ben.
Mona W.
1 out of 5
11/30/2024
My advisor Mario was Courteous, communicated clearly and answered my questions promptly. My concern is the service tech was not able to diagnose the problem with my car. On Wednesday evening, I picked up my car. Two days later, my car died after exiting from the freeway. Clearly there is an unresolved issue with my car that I wished Lexus could have diagnose while my car was there.
Rima K.
4 out of 5
11/28/2024
It's helpful to have more information on why the service was necessary.
Jerry H.
4 out of 5
11/28/2024
David was great and displayed professionalism and great customer service. I arrived early and the check in person did not notify David so I had to wait 25 minutes. David was very apologetic and comped the service charge. Thank you David!
Jonathon L.
5 out of 5
11/28/2024
David is a great ethical service advisor.
Monica B.
5 out of 5
11/28/2024
Thanks to David for standing by the work of Putnam’s service department.
Monita C.
1 out of 5
11/28/2024
Just not happy with Putnam Lexus. Not happy with the 10 percent discount I got. I have been your customer for many years.
Danielle V.
5 out of 5
11/27/2024
Great service. Thank you.

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