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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9396 reviews 71%
4 star 2753 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Ginny T.
5 out of 5
1/24/2025
He listened to my concerns, educated me on a few things with the car, and completed the work ahead of schedule.
Karen A.
5 out of 5
1/24/2025
Randy was very friendly and thorough, all with a big smile.
Neal P.
5 out of 5
1/23/2025
Mario and the rest of the team were great as usual. Thanks also to Felix for the shuttle service.
Jila A.
3 out of 5
1/23/2025
I stopped by with a huge panic of my car overheating Friday afternoon. Randy assured me that the car will be diagnosed and repaired in the matter of days. Thank you for the loaner car as well. Jila A
Anni Z.
3 out of 5
1/23/2025
This service went smoothly. However, I am surprised that this issue was not caught during maintenance. We had regular maintenance the week before.
Jing H.
5 out of 5
1/23/2025
Good service and people
Vinay S.
5 out of 5
1/22/2025
Very satisfied with promptness of service and professionalism in handling the service.
Kathleen R.
4 out of 5
1/22/2025
George always greets me with a smile, explains every detail of the service for my vehicle before I sign the service contract and promptly informs me if there is additional service needed and when my vehicle is available for pickup. He is a pleasure to work with and an asset to the dealership.
Chumei L.
5 out of 5
1/22/2025
Good job! Thank you
James C.
3 out of 5
1/22/2025
Previously sent.
Elaine C.
1 out of 5
1/22/2025
Never got back to my question in the time frame they specified. They didn’t clarify that coming around 6:50 would be pointless because service center is closed. I sent screenshot with my ETA. They should I have just told me that they were closed and don’t come. I would have not gotten a loaner then
Jonathan H.
4 out of 5
1/22/2025
Alma is great!
Suzette H.
1 out of 5
1/22/2025
Service was fine however, George, the service Advisor, never advised me that my vehicle was ready or any comments. I never saw him after my arrival. I had to check with the Desk after 2.5 hours.
Jonathan M.
2 out of 5
1/22/2025
I am concerned with quality control as this is the second time after getting my car from detail that I have concerns. I texted images after leaving the dealership today and I am waiting to hear back.
Joyce K.
4 out of 5
1/22/2025
Alma is awesome.
Travis B.
4 out of 5
1/22/2025
All positive, every single time!
John F.
5 out of 5
1/22/2025
Only complaint is the facility really needs to be updated. Steven Creek Lexus service center is far nicer. I only drive up and fight traffic because I like Randy.
Fan J.
5 out of 5
1/22/2025
good service
Lauren C.
4 out of 5
1/22/2025
David was kind, knowledgeable and informative throughout the process. My husband had a small pocket knife fall from his pocket while driving my car. We figured out it must have fallen under the plastic cover under the seat. It held a huge sentimental value to us. David worked with the technician to recover it, we are very grateful for your outstanding staff
Rodica C.
5 out of 5
1/22/2025
David did an excellent job answering my questions and explaining technical issues. Kudos to David.

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