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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9396 reviews 71%
4 star 2753 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Batul S.
1 out of 5
1/21/2025
I’ve had my car serviced in Texas before. What I paid for a mere inspection was about how much I paid to get my oil change in addition to inspection. There isn’t transparency on what to expect at milestones set for maintenance. Which one can look at to estimate costs. Website is also not very helpful
Cheryl E.
5 out of 5
1/21/2025
Expected and received outstanding service experience as always
Jose P.
2 out of 5
1/21/2025
I was the first vehicle to arrive 15 min before center opened at 7am, three vehicles lined up behind me. After entry, all three vehicles behind me were immediately attended to, and I was the last even though I was the first in line. After more than 4 hours had passed, I phoned to inquire about the status of my car. I was told my service rep was at lunch and that nobody else could provide me with an update. I was told a post it with my mssg and number was placed on my rep’s desk. I never received a call back, nor text stating my car was ready. Instead, an email from him 90 min later stating that my car was ready. This last experience was unlike all others I have had with service in the past.
William A.
5 out of 5
1/21/2025
Everything was great!
Shibao F.
5 out of 5
1/21/2025
My Lexus app still shows the “service campaign.” Maybe there is a delay in the app updates?
Elaine A.
5 out of 5
1/20/2025
Excellent service and Randy is always a pleasure to work with.
Len H.
5 out of 5
1/19/2025
Great experience w Putnam’s Service Advisor Randy!
Bing W.
5 out of 5
1/19/2025
Great job!
Roy P.
5 out of 5
1/19/2025
Thanks
Elena K.
5 out of 5
1/19/2025
Alma is the best service advisor there is!
Ali K.
5 out of 5
1/19/2025
Was perfect
Thomas V.
5 out of 5
1/19/2025
Excellent service as always
Rodrique R.
5 out of 5
1/19/2025
Alma and the entire team took care of me with the highest professionalism. Thank you.
Junecorazon B.
5 out of 5
1/19/2025
Excellent
Linda C.
5 out of 5
1/19/2025
Alma provided outstanding service, keeping me well informed. I will definitely ask for her as my service advisor again.
Hung D.
5 out of 5
1/19/2025
Randy has serviced me in the past and has been courteous as usual. Very hospitable person. A person with an aura that makes you feel welcome.
Walter J.
4 out of 5
1/18/2025
Randy is the best servicing rep whom I have ever had contact with during my 60+ yrs of auto ownership.
Jose D.
5 out of 5
1/18/2025
Alma is the best, very professional in all aspects , explaining in detail everything that the car needed to be fixed. Thank you Alma
Diane B.
4 out of 5
1/18/2025
Mario is an angel
Lynn Y.
5 out of 5
1/18/2025
George was great. I appreciate his courtesy and efficiency!

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