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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9320 reviews 71%
4 star 2727 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Maria Lena.
5 out of 5
4/3/2026
David is the best. Helpful, knowledgeable, genuine and patient. Wouldn’t go to anyone else!
Janet R.
4 out of 5
4/3/2026
George is great.
Maridee H.
5 out of 5
4/2/2026
The best service ever!
Kyle L.
5 out of 5
4/2/2026
Amazing service! I was very impressed with all of the staff.
Andrew D.
4 out of 5
4/2/2026
Very helpful will come back
Debra V.
4 out of 5
4/2/2026
David was very thorough and patient and explaining everything that was going to happen to my car. The only thing I’m not happy with is the Lexus company itself because it has yet to fix the recall problem.
Anna K.
5 out of 5
4/2/2026
Great experience with Randy! My car is running perfectly, and the shop was clean and organized. Five stars for excellent customer service!
Avin P.
4 out of 5
4/2/2026
I enjoyed how LOW PRESSURE and friendly he was. Being a sales guy I appreciated that. It’s always the rookies that want to pressure and upsell hard and burn a relationship with the customer. One of the main reasons why I stopped going to dealerships. Randy made an impact on the positive side.
Mary G.
4 out of 5
4/2/2026
David has always provided exceptional customer service every time I bring in my car for maintenance.
Michelle K.
5 out of 5
4/2/2026
Randy is always helpful. I'm Grateful that he is my advisor. He gets the work done and follows up always. I appreciate everything he does to keep me coming back. Thank you Randy. Mk
Bruno E.
5 out of 5
4/1/2026
I could not envision a more satisfying experience than the care and professionalism provided. Bruno
Deborah P.
5 out of 5
4/1/2026
Had a very good experience at the service appointment. George was very professional and a pleasure to work with. Nice job!
Draeger'S Supermarkets,.
5 out of 5
4/1/2026
Thanks for the good service. Michael is a good rep.
James Y.
5 out of 5
4/1/2026
Great service. Randy is very good at communicating with customers and providing advice as to what is going on and why. JBY
Karen S.
4 out of 5
4/1/2026
The actual service appointment was very smooth and everyone in the department was very helpful and friendly. Scheduling has been an issue for us both times though, the appointments were made for us by the dealer at the time we bought the car but neither of them actually made it into the system so when I called to confirm they didn't have an appointment for us and I needed to reschedule. I've been told booking an appointment through the app or online system also often has this result and it's better to call. So, ideally either this could be fixed or the option to book online should just be removed from the site if it's not going to actually make an appointment that way!
Michael B.
5 out of 5
4/1/2026
George listened to my needs and was very good about communicating while my car was being serviced.
Amar M.
4 out of 5
4/1/2026
The labor cost was nearly twice the price of the parts, which felt a bit steep.
Libby S.
2 out of 5
4/1/2026
Every other time I've come in for maintenance, the car has been cleaned as a complimentary service automatically. I never had to ask. It was not cleaned this time nor was I asked if I wanted it to be cleaned. It took much longer than usual. I brought in the car before 9 am and it wasn't ready until 3:30 pm. In the past, it's been ready typically around 11-12, and the latest before was 2 pm. My dash cam was unplugged, which did not happen with previous maintenance appointments.
Debbie A.
5 out of 5
4/1/2026
Randy was great in explaining what the recalls were for. Team made the updates. Loaner experience was also good. Able to keep loaner until all work completed.
Thomas H.
5 out of 5
3/31/2026
David did a great job in advocating for my interests

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