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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9393 reviews 71%
4 star 2751 reviews 21%
3 star 248 reviews 2%
2 star 451 reviews 3%
1 star 356 reviews 3%
Review Us
Gregory H.
5 out of 5
2/20/2025
Courteous, knowledgeable, patient, thorough.
Marilyn L.
4 out of 5
2/20/2025
A very good experience. The entire team, from scheduling to vehicle return is the very best. Lexus know how to deliver quality service.
Anabella C.
5 out of 5
2/20/2025
Alma was very good
Bharathi S.
5 out of 5
2/20/2025
George Aguirre was very professional and provided updates before starting the inspection and repair and upon completion!
Frank B.
5 out of 5
2/20/2025
AMAZING service!!!!
Andrea F.
4 out of 5
2/19/2025
The whole process was great! Arrived at the scheduled time and Alma was already starting the registration right away. She is very enthusiastic, friendly, and knowledgeable. She explains everything in clear terms with no hidden cost. She doesn’t push you for buying additional service. It was a pleasant visit. The videos are also great for customer to see.
Eric D.
5 out of 5
2/19/2025
Randy always updated me with the status and explained what is happening.
Shelley B.
4 out of 5
2/19/2025
Mario kept me constantly updated about the progress of my car. Both he and the mechanic took the time to ride with me to listen to the problem. Very pleased with service.
**** L.
5 out of 5
2/19/2025
Efficient and listened to our concerns and wishes.
Donna H.
4 out of 5
2/18/2025
Alma provided great service. Introduced herself as check me in quickly and was professional. On another note, I was disappointed that my car was recently at Lexus 8 or 9 days and they did not perform 25k service at that time.
Liliana R.
5 out of 5
2/18/2025
Completely satisfied with the service they provided
Kin Y.
5 out of 5
2/18/2025
Amazing service from whole team
Philip O.
5 out of 5
2/18/2025
Alma was very pleasant and welcoming. Very pleasant with her customer service
Jorge R.
5 out of 5
2/17/2025
George was great at explaining everything and his time estimate was accurate. I am very pleased with his level of service. A+
Panna Management.
5 out of 5
2/16/2025
Randy is awesome!
Pirooz B.
5 out of 5
2/16/2025
Respectfully treated by all of your employees and the service was to my complete satisfaction. Thank you.
Kristen H.
4 out of 5
2/16/2025
Randy is awesome.
Mark D.
5 out of 5
2/16/2025
Randy is very nice and welcoming. I appreciate how he answered all my questions and the personable attention. All the staffs were very accommodating and I’m very happy with the service I received.
John Y.
4 out of 5
2/16/2025
David was super helpful, the maintenance check was super quick despite being such a busy day to come and the car was spotlessly cleaned, which was so nice!!
Jose R.
5 out of 5
2/16/2025
I am a loyal customer at Putnam and David is always outstanding

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