Estoy muy satisfecho con si atencio gracias.
Glenn was awesome…..just a note: took commercial vehicle in for an engine light, paid $1300.00 and lasted one week. Vehicle stopped running enroute to picking up a customer, had to tow back to Villa Ford cost $300.00 plus lost revenue from customer $1400.00. Paid another $800.00 for Villa Ford to fix. I hope it last more than a week……so far it’s costed me $3,800.00…..I’ve had a limo business since the 90’s, would love to take all vehicles to Villa Ford…but rates are too high, any ideas?
Good working crew, always satisfied!!!
Awesome customer service.
Priced to high for just an oil change
Domingo was great!!! He took good care of my vehicle. Customer service for rental car was horrible. Fuel tank was full before taking back rental and girl said i can either go fill it up or get charged 9 a gallon.told her i just filled it up prior to taking rental back. She said no it was not. So I took rental to gas station and fuel was coming out of tank and guess whonhad to clean it. ME!!! as no more could go in. Was a full tank!! Took back to villa ford and she still claimed it was not full and had attitude and was not welcoming from minute i got there at that. Then she calls another guy. Not sure if he was valet but he was part of service dept to get him to look at after i walked away and got into my vehicle. As I was pulling out i seen her approaching but she turned and walked back into the service dept. Very upset and not pleased with your customer service. If she dont want to work and can't put a smile on her face then she shouldn't be in that position. Send this message to top cause I will be doing so through corporate. No customer should get that kind of service to put them thru that. Had to go gas station twice and for what! Was filled first time around.If she can't read the fuel gauge there's a problem. As for Domingo, he assured me i had nothing to worry about that I will not be charged. I left upset. My name is Nadine V
Had a great experience. It was quick and easy dropped off the car in the morning and they even offered to drop off my truck at my job.
They did not clean my vehicle!
After the Adviser said they would
Carlos is an amazing advisor. If he was a character from Toy Story. He would be buzz Lightyear cause he goes infinitely and beyond to help with your car needs. I am very grateful for the service.
**** Justus is profesional and way better service advisor than Glen and Sheldon. He is simply the best and keeps it real.
I was not kept informed about status od repairs or when I could expect to pick up my vehicle. Vehicle was also very filthy when it was returned to me. I complained and the car was washed. On the positive side, repair has addressed the problem I was experiencing.
Very happy with how simple and easy Carlos makes the service experience. I wouldn't go to any other dealership
Richard and staff are always great get me in and out same day
Thank you for getting me in out quickly.
Regards
Sal Lopez
Excellent and fast service by Domingo. Very recommended
Rich gave exceptional service and rushed our vehicle in order to make our departure time for our trip. 5 stars!
Glen is the consumate professional
Carlos is top notch service advisor
Sheldon was awesome. Made the experience really easy.
Domingo was very helpful and kept me informed on the progress of the service being done on my truck.
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