Sheldon was incredibly helpful and efficient !
Great communication and help
Your entire service team was awesome. Carlos, the service manager was really really nice. It was the best service from a dealership that I've received in over 40 years.
Sooo sorry for the delay! This was a biggie repair but Richard took care of me as always. Professional, courteous, and communicative. Thank you ????
You taking the truck back home helps a lot to manage time
Great work, completed on time. Thank you to Carlos and his team.
Everyone is always attentive and informative. I appreciate the honesty from Carlos and all the staff. I trust them with my vehicle 100%
Rick is very knowledgeable and easy to talk to. He answered all of my questions and made sure I got everything I needed for my car.
Domingo was very accommodating to me, particularly since I showed up at the service center without an appointment. I have dealt with him on several occasions, and he has always been extremely helpful and friendly. He is an excellent representative for your dealership.
couldn't be happier with the service Dave provided. From the moment I arrived, he was welcoming, professional, and patient as he listened to all of my concerns about my truck.
Throughout the entire service process, Dave kept me informed with timely updates, which gave me confidence that my vehicle was in good hands. When I got my truck back, it was running like new.
Dave's outstanding customer service and communication made this a great experience. He will definitely be my go-to service advisor from now on.
Really nice and professional workers. Thank you so much for a good experience.
Everything was fast n smooth n technician was excellent
Joel was absolutely awesome! He answered all my questions and was truly a pleasure to work with!
He was great. Made it very easy.
1. My rep never discussed what was done for the routine service. I had to read it
2.When I purchased my Mach -E, I was told the charging stations were available to be used anytime (complimentary). When I asked the sales rep if the car could be charged until I returned to pick it up, I was told they don’t usually do that. When I returned to pick up my automobile, there were two charging stations available.
3. The service plan I purchased when I bought my car included tire alignment, I was informed that I had to pay for alignment.
4. I received an email indicating I missed my 9:45am appointment. I did not miss it. I was obviously there. At no point was the fact that I had an appointment acknowledged.
5. This is small but still somewhat unprofessional….. I was not informed where the cashier was located. I received a voicemail to pick up my car but no instructions on who to see or where to go to claim my keys.
Villa Ford you were phenomenal when I purchased my automobile. Unfortunately, your service team and protocols are less that Par. I have been a Honda customer, a Mazda customer, a Nissan customer and a Lexus customer. Villa Ford is by far the worst service department I have ever dealt with. I will NEVER return to your dealership for service or to purchase another car. If I choose to purchase a Ford as my next vehicle, I absolutely will not patronize Vlla Ford, even if you have the best prices. I will not recommend your dealership to anyone who asks. I know of two individuals who purchased Mach-E’s at your dealership because of my recommendation. I ABSOLUTELY regret that I referred them to your dealership.
In conclusion, this was my second service related visit. During my first visit I left and went to Yorba Linda the service I received upon arrival was poor. I decided to give your dealership a second chance and realized, your customer service is just as deplorable as it was when I visited the first time.
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