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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9099 reviews 67%
4 star 3013 reviews 22%
3 star 249 reviews 2%
2 star 601 reviews 4%
1 star 594 reviews 4%
Review Us
Melinda W.
4 out of 5
5/29/2026
Sheldon was excellent. He problem solved by recommending service I hadn’t thought He found something better than what I asked for. He explained everything throughout the service process.
Christopher B.
5 out of 5
5/28/2026
Carlos did an excellent job
Janet J.
4 out of 5
5/28/2026
It was terrific to talk to an individual especially one who was so very helpful. So pleased that he actually answered the telephone and I didn’t have deal with that automatic system.
Jessica J.
1 out of 5
5/28/2026
Trash was left in my car. Oil cap on the floor, someone's grease filled at on my passenger seat. No one even cleaned the windshields
Patrick N.
5 out of 5
5/28/2026
Thank you Joel
Jodi B.
5 out of 5
5/28/2026
The team services my Delilah at my place of employment for my convenience. They were professional, kind, cooperative! I truly appreciate the concierge service that Villa Ford has provided me. My parents bought cars here when I was a kid, and it feels good to have that come full-circle. Thanks and I will certainly be returning for service and my next vehicle
Jose S.
5 out of 5
5/28/2026
Carlos es una persona muy a amable
Glenn F.
4 out of 5
5/27/2026
Thanks again for Joel resolving my invoice issue.
South West.
5 out of 5
5/27/2026
He was very personable, even at 7AM! He kept me updated as needed and and cleared up any questions I had.
David V.
5 out of 5
5/27/2026
I thought it would take a lot longer than it did. A pleasant surprise.
Pedro B.
4 out of 5
5/27/2026
Dave Swanson Is a great person. The hospitality provided by him is beyond my expectations. He offered me a Lyft ride back to my house, coffee, and to make my experience even better he dropped off my car to my house…. I will never forget this hospitality. Thank you.
Zimmerman, Dan.
5 out of 5
5/27/2026
Sheldon always provides great service. Prompt, informative, upfront and timely. Great service representative I've worked with for years.
Kevin P.
5 out of 5
5/24/2026
Joel was very helpful and polite.
Patrick N.
5 out of 5
5/24/2026
Joel Angulo is a pleasure to work with. Very professional. Keep customer informed of progress and completion of vehicle maintenance
Carlos R.
5 out of 5
5/23/2026
Domingo, Always does a great job and provides amazing customer service. This is the main reason I continue to return to Villa Ford. Shout out to Domingo.
Rosa D.
5 out of 5
5/23/2026
He was nice a diligent to have the job done on time, thanks for all your hard work, and thanks for dropping my car to my job . I’m very pleased with you all.
Jerry G.
5 out of 5
5/23/2026
Sheldon was a pleasure to work with and I am very pleased by the service provided by Villa Ford.
Carlos G.
3 out of 5
5/23/2026
¿Por qué tiene garantía de 60000 mi y el motor? No sirve y no lo quisieron reparar.
The David.
4 out of 5
5/23/2026
Domingo is great. Best tech in the 35 yrs I’ve been going there
David R.
5 out of 5
5/23/2026
Rick was excellent at communicating service department options, timeline and costs with a high level of attention to details. Providing a great customer experience is where Rick shines and drives customer retention. I highly recommend Villa Ford Service Department.

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