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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6092 reviews 67%
4 star 1986 reviews 22%
3 star 176 reviews 2%
2 star 451 reviews 5%
1 star 439 reviews 5%
Review Us
Melvin M.
3 out of 5
5/15/2024
Carlos knows...
Marquis C.
5 out of 5
5/15/2024
Excellent service quick and easy like always. Thanks
Zomordah P.
4 out of 5
5/15/2024
Thank you for accommodating the last minute and to top it off a free car wash
George B.
5 out of 5
5/15/2024
Thanks Carlos. So many things to be done and you helped get it all done in one day . Great service as usual. I have bought Fords from you since 1990 and will continue to shop at Villa Ford in the future. Thanks
Sara H.
2 out of 5
5/15/2024
That was a tough question. The customer service is 100% (when you can get ahold of someone). If I have to call my chances of someone answering is not likely, but in person you couldn’t ask for a better place for customer service. I was only not satisfied that my issue is still an issue and I can’t seem to get anyone on the phone to see what the solution is. I do travel out of my way to come to this specific location because the in person customer service is wonderful, but it’s inconvenient to have to go there to get ahold of someone.
Robert F.
5 out of 5
5/15/2024
Extremely happy with the communication to and from my home. The service performed on the truck was completed in a reasonable amount of time. Exceeded my expectations. Thank you for providing an option.
Nicholas C.
5 out of 5
5/15/2024
Tony was great and very helpful. Made my recent visit very smooth and was super helpful
Andrea J.
5 out of 5
5/15/2024
Rick was great!
Victor S.
5 out of 5
5/15/2024
Domingo is the best! He has a great attitude and is very attentive.
Itool.Co (.
5 out of 5
5/15/2024
Joe's service was perfect
Gary V.
5 out of 5
5/15/2024
He took good care of me. Thank you
Thanh N.
5 out of 5
5/15/2024
Rick was a great service advisor give that man a raise
Dung N.
5 out of 5
5/15/2024
Ford did a great job, breaks feel normal again
Jayson T.
4 out of 5
5/14/2024
Domingo Naranjo is my favorite service agent
Son L.
5 out of 5
5/14/2024
Come back again , you guys have earned my business thanks
Sanchez Ubaldo.
5 out of 5
5/13/2024
Thank you Domingo Naranjo.
Michael P.
5 out of 5
5/13/2024
Everything went as expected. Glen's an informed and really helpful manager and I appreciate the time he took to go over what was needed for the service.
Jorge M.
2 out of 5
5/12/2024
I always trusted Ford services But this is the second time I take my vehicle to Villa Ford and I never get a call when my vehicle is ready. Why? I dropped off my vehicle early in the morning and I always have to go without no body calling to let me know is ready. This never used to happen at Ford of Orange. I had to wait 7 hrs for an oil change and and cabin filter. Why? I think you guys can do better.
Jon B.
5 out of 5
5/12/2024
Great service Thanks
Jose F.
4 out of 5
5/12/2024
Good ya Domingo ????????????????

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