David Wilson's Villa Ford Auto Repair Service Center

Rick was excellent at communicating service department options, timeline and costs with a high level of attention to details. Providing a great customer experience is where Rick shines and drives customer retention. I highly recommend Villa Ford Service Department.

You guys are great. Carlos was helpful and informative. He kept me updated on what services I had done. I was impressed they offered to drop my car off for me after it was done. I didn’t use that service this time, but I might have to in the future. Thanks Villa Ford, and especially Carlos.

The service on my Bronco appears to be done well. I was disappointed that the loaner I rented wasn't a full size bronco.

I called to make an appointment for an oil change and tire rotation A real person answered the phone, but then transferred me to an automated system It said I would get a call back but then also asked me to leave a voicemail so I requested my appointment And later in the day I got several text messages from another automated system saying that my appointment was confirmed So I blocked out that part of my day and when I arrived, the person that met me said he is on his lunch. I didn’t know who “he” was, but I waited and someone eventually came out to help me I wanted an oil change and tire rotation and he said it would be an hour and a half Then after an hour and a half had gone by I went to the service desk to ask about the status and he then told me it would be an additional hour or an hour and a half So I asked them for my car back and I left And I think I would’ve just written the whole thing off to ‘I should’ve known better’ but then another automated system told me my car will be ready soon — comically just as I was pulling up to the Jiffy Lube on Katella by Home Depot (Jiffy Lube changed my oil in 23 minutes and had a $20 off coupon for full synthetic and also I didn’t have to look away from the **** at gunpoint scene on CSI on the big screen in the lobby like I did during my first hour and a half at Villa Ford) And again, I would have just chalked all of this up to experience, but I was literally just told by another automated system that it was a pleasure to serve me and that I should describe my experience so there you go. :-)

Great customer service

Joel A. Is the best……you are fortunate to have him. Your AI phone system ****.

Professional and communicative all the way through. Provided detail explanation of the steps needed to fix the issue with my Ford Maverick. 5 stars!

Mingo was awesome and I appreciated his communication and follow up.

Domingo is always ready to help, I appreciate it very much. Thank you, he is a great leader for your company. Thank you.

Carlos was awesome!!!!

Muy buena atencion al cliente , contesto todas mis dudas , salí muy contenta con su servicio

Villa Ford as always, my go to place when my vehicle needs any type of attention. As a matter fact, I have two vehicles and they both go to service at Villa Ford always.

Domingo is very proactive and communicative.

Great service

Good work

Tanks for everything you guys did for me

He’s great

My situation was handled with promptness. Very happy with the job.

Thank you

Fantastic service they took care of me right up to cashier