Richard was amazing !! Always updating me about my car and letting me know every detail, always helping me when I go in !!!
Excellent! Great experience. Way better than any one at Tustin Ford.
Jane took care of my service in a expedited and professional manner. I was pleasantly impressed by the personal care I received. Thank you Villa Ford! It is a pleasure doing business with you.
The team was exceptional- thank you.
Mr. Sheldon was fast, efficient, and friendly. He offered the pay online and return drop off service which was great. He also explained what was needed and what would be done.
I appreciated his help.
I dropped off the car for a recall and an issue that we have had with its monitor and phone connectivity. Although I had an appointment, he notified me at the end of the first day that they couldn't do any of the repair tasks and they would need to keep the car overnight. On the second day, he called again and notified me that in order to do the connectivity repair, he would need to keep the car for a minimum of one or possibly two more nights. That is when I decided to get the car back as I needed the car and he didn't even provide a loaner.
Jane was very nice and helpful. Made the process very smooth and answered all my vehicles questions and concerns.
Thank you
Richard was very helpful and accommodating by having my vehicle delivered after service.
I keep bringing not only my vehicles but I’ve recommended my Family members as well to bring their cars with Carlos, Super Attentive and can’t say enough about his professionalism definitely A+++++++
Jane was awesome! She knows how to treat the customer and always made sure that you knew what steps to take next.
Service was great. Joe Gutierrez was my service advisor . I had an appointment at 8:30 and he was available as soon as I arrived. I always appreciate that my repairs and service is complete and quick!
Christina Z
Great communication! Service is always excellent.
I was surprised you had the car for a week and didn’t wash it at delivery, but it all worked out. I do recommend this location to others.
Rick was very nice, informative and quick in providing updates
Excellent service. Thank you.
Carlos is great to work with. I appreciate his prompt responses and pleasant attitude!
Domingo continues to provide exceptional customer service, care and support. When I reached out to say I needed 4 new tires for my Mustang Mach 1 he immediately emailed options at an amazing value! Confirmed and scheduled the appointment and within a very short amount of time the new tires were installed and balanced, and the maintenance that was due was also completed!
Domingo is exceptional and I am very grateful to have him as my service provider. He is the reason I drive from Los Angeles to have my car serviced! Thank you Domingo!! And he always has an amazing and uplifting personality!
I should have inquired whether or not a vehicle wash might have been included. I understand visit was simply for an oil change. All prior service visits may have included a wash if I remember correctly.
Joel was very helpful and explained what I needed to know about future things that my mustang will need. Thank you
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