Rick was the best service advisor I've experienced in my long time of car ownership and dealership experiences.
Sheldon was courteous and prompt. Really appreciate his help.
Joel is the only service writer I choose to talk to. He is courteous, knowledgeable, always on top of things, and stays in touch to provide updates about work in progress. I don't think you could find anyone that would be a better public representative for your franchise. He's just a great guy.
Joel was awesome and easy to work with. Thank you Joel and the rest of the crew.
Sheldon was great. Service took longer than planned and he got me a loaner right away at no charge.
And you did Carlos for years and years I’ve been going to Villa for over 50 years and completely satisfied with all the work they have done for me over the years. Carlos is exceptional. He’s gone out of his way to help me.
I 110% completely trust Joel with my Mustang. He has serviced all 3 of them through the years.
Jane was very supportive, compassionate, enthusiastic, excellent at communicating, appropriately friendly, knowledgeable. You are lucky to have her.
Having the mobile service come to your home is so convenient and easy. The two gentlemen that worked on our car were very efficient and very friendly. They knew what they were doing, and they helped us out and checked out the car. I will use the mobile service again.
Richard was extremely personable and very knowledgeable.
It was a great experience the shop had the task done in a short time line.
Glen was engaged, informative and friendly. He double checked the system to understand my service history and he informed me regarding potential service needs and the number of services remaining from my extended warranty.
Sheldon was great. Made the entire experience easy, seamless, and stress free. Thank you.
Glenn has helped me before, and I am glad that he found out my tires were bad. He is a great service provider.
Is the vehicle ready for pick up?
Excellent customer service throughout the entire process from door-to-door service, inspection, to timely completion.
Jane is the best service technician I’ve ever had!! She keeps you informed daily of the progress of your repair! I never have to call and ask. She is the reason I drive to Villa Ford for service on my vehicle!!
Annette C
It's difficult to leave feedback when the job is not completed.Yet, Sheldon's done a good job of communicating, but I had to call to find out that my car wasn't gonna be ready until tomorrow.But besides that , you guys seem to be on top of it.
And more than happy to leave a review when I actually get my Expedition back!
Thanks, Ben W
Excellent customer service and communication. I was very happy with my service.
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