Rick was a great help! Super active and made sure I had a smooth experience.
Great customer service! Carlos is fantastic...
Domingo was a great help and made communication key.
Rick went above and beyond to get my truck back up n running and back to me. Completely satisfied Thx again rick
Mr. Justus kept in constant contact with me regarding the service to my car and handled getting me a loaner car even though the service department was extremely busy.
Carlos is my guy! Sleeve can count on him
Sheldon was absolutely wonderful to work with! He was so kind, helpful, and attentive, and truly went above and beyond to make sure everything with my vehicle was perfect. He made sure I had my car back in time to squeeze in some last-minute Christmas Eve shopping, which meant so much to me. Sheldon — and honestly everyone I encountered at Villa Ford — was just so darn nice! Such a positive, stress-free experience. I truly appreciate the care and kindness and will absolutely be coming back
Sheldon took good care of my problem.
Joel is the best service advisor you have at Villa Ford!
The service was good and fast. Thank you!
I recently took my Ford Transit in for service and had the pleasure of working with Richard Justus. He was very professional, communicated clearly at every step, and made sure I understood the process from start to finish. His helpful attitude and attention to detail made a big difference. I look forward to working with Richard again for future services.
Jane was amazing, knowledgeable, and helpful.
Fixed a warranty issue easily with drop off at my place.
I don’t know that this has to do with Carlos. My car has 3 recalls on it. One from November 2024. Despite having my car in there a few times in the last year, no one initiated the recall repair. So fast forward and when I renewed my registration, they would issue new tags because the recall work had not been done. This caused few phone calls and rushing around to get this done.
Secondly, one of my license plates was damaged over a year ago and I got a new one, but the changed the plates. All the paper work I recover from Villa Ford for the recall repair, has my old license plate number. Carlos said it wouldn’t matter to the DMV so I mailed it. However, this was an over site by your service department.
Joe was a great service person and took of me professionally and courtesy.
Mingo is just fantastic. This is the second time he had helped me and he continues to have stellar customer service. The above par wor of the service department keeps me coming back and is why I recommend others to the dealership.
I have been getting all my services done at Villa Ford since 2022 when it was recommended by a friend. I drive over 15 miles to Villa Ford just for the quality of service. Every single visit has been very pleasant and the staff is always helpful and professional. Today, Joe Gutierrez helped us and he was exceptional. Thanks to your team for running a great service department that I always recommend to others.
I would like to thank you for the service of Rick Justus, his service is top notch.
Thank you, we do appreciate it very much..
Please give him a 10 for the best.
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