Disappointed with a few things. Not completely satisfied.
When I dropped off my car they should have told me they wouldn't get to it until 2 days later. It was very inconvenient for me and when I called the first time I was 7th in line! I could have brought back my car instead of Villa Ford keeping it for 3 days before diagnosis.
Victor was excellent. Kept me updated on progress. Thank you!
Glen was great to deal with...
Keep up the good work Glen and Thank you for your assistance.
Ed
Terrible customer service. Was told the issue with my vehicle was under warranty, got charged for a diagnosis and was told I would have to pay $1800 to get my car repaired.
Carlos got the issue handled the same day and as a business owner that is exactly what I needed to happen
I didn’t get what I paid for or feel like it was a honest repair. Every time I bring my truck in for service it’s a different story.
I had the same issue 4 years ago. I expected to have some compensation. I was completely shocked to pay $600+ to have the problem fixed again. Plus after a few texts and voice messages I was told that it was ready & if I come in 20 minutes the truck will be washed and ready up front. So in 45 minutes I show up and it’s parked outside the driveway and it’s not washed.
Very disappointing
Chuck Linnert
****-****-xxxx
On 4/3/23, I called to schedule my routine oil change, I spoke to Victor specifically asked Victor if my car was due for an oil change at the beginning of the call because the sticker stating when oil change was due had been smudged and I couldn’t read it. We discussed whether I bring it in now or wait until 90,000. Victor recommended I bring it in now for an oil change because it would be too long to wait until 90,000. I then let him know about the other concerns: recall for the transmission to be addressed, my tire light being on, and my keys fobs not being detected in the car (both fobs and changed both batteries). When I arrived on 4/4/23 at around 10am, I told Victor all the same concerns I discussed on the phone the day before. Victor told me he should have told me to bring in the other key fob. I let him know I would try to bring it back but not likely to happen until Tuesday because my husband left for work. Victor sent me text a text at 1:16 pm requesting the second key fob. At 3:16pm, I texted back I was trying to find a ride and that if I brought it would I be able to pick up my car. No response on 4/4. On 4/5, at 8:37am Victor said he needed the key fob but didn’t answer my question about it I brought the key fob could I pick up my car. At 8:43am, I texted back and let him know I would bring the key fob by 10am. At 9:55 am, Victor texted back see you then. I dropped off the key fob about the same time I received this message. At 11:31 am I received a long message about the key fobs and asking how I wanted to move forward. At 11:56am, I texted back and let him know I didn’t understand his message and received a text back at 1:12pm letting me know he is on days off but I still didn’t understand what work needed to be done for the keys and the cost. I did not receive any further communication via text from Victor. So I called the dealership, and was directed to Shelton (Victor’s partner) and he left me on hold a long time and was unable to answer my questions. He told me he needed to call Victor and then would call me back. I never received a call back from Shelton or the dealership on 4/5. So heading into day 3 without my car on 4/6 around 9:30 am, I called the dealership multiple times but no one in service answered. Finally, after being re-routed to the operator several times, I was transferred to a voicemail (not Victor or Shelton) and explained the situation and requested an update on my car. I finally received a call 4/6 at 11:37am from Victor stating my car was ready for pick up and that I didn’t need to replace the key fobs at the time. I asked my husband to go late into work to take me to get my car. Victor said it was all ready and I didn’t need to replace the key fobs. About an hour later, I arrived at the dealership and my husband dropped me off. I went to cashier and signed paperwork. I noticed there was no charge and began reading the paperwork while waiting for my car. I didn’t see anything about any inspection or oil change. I asked the guy who brought out my car and he confirmed no oil change was done. Victor was gone at lunch and talked to the guy who got my car. He asked if I could leave the car or wait for the oil change to be done. I didn’t have a ride and needed my car to take my daughter to a birthday party at 1:30pm. Then I was told Victor was going to call me to set up a mobile oil change appointment. I left the dealership approximately 1:08pm and now it is 8:53pm and I still have not received a call or text from anyone from the dealership to set up an appointment for my oil change. Victor was always nice but his communication about what I needed to do and the services me done was seriously lacking. My oil not being changed and then no call to re-schedule it after not having my car for several days is very frustrating.
I like that Glen took my car at my appointment time and I got the car back relatively quickly. The whole transaction was very straightforward and swift. Good Job!
Our service adviser was great. Very pleasant to work with.
Joel always takes care of my fords, he is efficient and courteous.
Carlos had excellent customer service!
Victor Barron, the mechanic and staff went above and. Beyond with fixing my 2019 ford fusion. I will be taking my car to villa park ford of orange from now on. 5 stars
They replaced the windshield as part of a recall. The van has a Ford remote starter on it. The receiver is double stuck taped on the back of the rearview mirror. It was hanging down not reattached. I pointed it out. They checked it out and said it they didn’t know what it was for. Pointed out that it was hanging and should be. Told them maybe it was the remote start receiver. He agreed that it was. Told me to get some two sided tape and put it back on. Why would they not put it back on since they took it off? Yea it is a Ford remote starter receiver but they just said my issue and left. :(
The passenger side mirror problem was not fixed. The large mirror needs to be adjusted every few hours because it drops down enough that it’s two low. Everything else is working properly.
Cost of repair was extreme even by Fords standard. It was completely unreasonable
Carlos Ibarra gave exemplary service. He got me in and out very quickly. My service needs were met efficiently and effectively. Carlos applied my service coupon on the invoice with even reminding him. Thank you so much Carlos, & Villa Ford.
Social