We appreciate your support to our fleet. I was discouraged by Ford from dealings with other dealerships (sales and service) but will reconsider my next purchase. I bought (3) Chevy trucks in the past year out of the frustration. Hopefully we can get away from the dealer mark ups and buy more from your business.
Carlos had my car ready earlier than I expected and was tremendous to work with. My best experience ever at Villa Ford
Carlos and crew are very professional and an expert. Thank you for an awesome experience at your store.
Carlos is a very courteous and I like his attitude. He is kind of a person likes to help the customer. He win me for ever.
Called in and booked an appt to come in at 9 on 4/1. On our way in, we hit something in the road and a tire blew. I called to let them know we would probably be towed in later than our appt.
I arrived before the tow truck to find out we didn’t even have an appt. even though an appt. had been booked with Joel. Joel had even phoned back to confirm parts were not available yet for a recall and he would see us on Saturday.
Joel was not there on Saturday, but Carlos assured us they could service, align headlights, change the tire, and check the under carriage. The reason I will not make an appt with Carlos in the future is because he seemed to have an issue with a female owning a truck. My father was with me and Carlos spoke to me like he was the owner. He seems to have a chip on his shoulder and it’s uncomfortable to deal with him. Just when I thought it was a female driving a big truck thing, he reprimanded a lot boy in front of me embarrassing the young man. If the young man wasn’t doing his job, that should have been handled privately.
After realizing we didn’t have an appt., I was telling Carlos that the headlights need to be adjusted because we were being randomly flashed by oncoming traffic. He seemed to have already had his mind made up that I was wrong and let me know that they would only set them to the factory alignment. To be honest, I’m not really sure if the headlights were ever checked and I’ve already made an appt to have another Ford dealer check them. Common sense tells me that something isn’t right with the lights and there was never a solution discussed.
I have always driven a big truck and come across this occasionally, but there was something about this interaction, along with his public employee reprimand that made me write this. My service contract is up, so there really is no need for me to return to Ford, especially this dealer after my experience.
Carlos needs to be talked with and told to approach people differently because he is hurting your business.
Tracy M
Overall the service was fine, I came in to get my battery replaced so that worked out no issues. My main issue was with my service writer, he had a really crappy attitude and didn't seemed like he wanted to be there. I was asking him questions about battery replacement and pricing and he was pretty gruff about having to answer simple questions, so we didn't talk much. Picked up my truck a couple hours later, the valet was quick about it and friendly. Overall positive experience, but I wouldn't be thrilled if I had to work that service writer again in the future.
Great Customer service. Kept me up to date on my truck.
Thanks for getting it done quickly and keeping me posted on the status.
Domingo went the extra mile helping me. He was friendly, easy to work with, and went the extra mile when the keys couldn't be found to my vehicle. They were eventually found after about 45 minutes, and he was right there helping. He made the experience very pleasant! Thanks.
Glen is awesome at his job, from the minute we pull up to the time we drive away completely satisfied. His knowledge of the vehicles and their service needs is incomparable! Glad he is on your team and ours.!
I did call twice and made appointments. Both of them never made it on the schedule. Disappointed in that!
Glen gave me good information, realistic expectations and made me feel at home in the lobby. I will be coming back to villa ford from now on for all of my employers fleet maintenance needs.
Victor is always a pleasure to work with! He always gives me outstanding customer service and I am always very satisfied! He was always updating me with my vehicle and simply just stays on top of everything! Definitely will recommend my family and friends! Thank you so much for all your help victor!
Everything was great. Job was done quick, communication was great, no problems.
Car was complete in less than an hour. Joe was very helpful and professional.
Thank you to Joel, Carlos and the technician that fixed my truck. I will always bring my Ford’s to Villa Ford.
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