David Wilson's Villa Ford Auto Repair Service Center

Took care of my concerns .

easy and prompt service.

My car wasn’t put back together. The battery was left uncovered. On top of everything that happened with my brand new car stopping in the middle of the road and then needing to have it towed from Laguna Niguel, I had to leave it with the service department for a week. I was given a loaner which was great but bring that I was told they didn’t know how long it would take but it would be a while, I needed to use the loaner like I would my regular car. That is proving to be much worse than if I just did enterprise. I needed to move my dogs around which I always have a hammock across the whole back to prevent damage. There were little dots and specks across the loaner but apparently they need to check with the manager because there was dog hair and they found a small dent in the door. I was told I need to pay for the car to be detailed for a minimum of $185. I get that the policy is no dogs but this situation was a little different and I could have taken it to get cleaned for less than $50. You left my car torn apart but I’m getting charged for there being a little dog hair. The next time my new car dies in the middle of the road, since there was no guarantee it won’t happen again, I will definitely rent from enterprise and you can cover the rental cost. That would have been much easier to deal with.

He did the job well and perfectly

Quick and reliable service!

Glenn Kotler was very communicative and kept me well-informed on the progress while my truck was being repaired. When it was time to pick her up, all the paperwork was all squared away prior to my arrival which made my rental return and vehicle pickup very smooth and hiccup free. He is just one of the many reasons I keep coming back to Villa Ford.

Sheldon was fantastic. Friendly and helpful. I appreciate his honesty and helping us through our car situation and rental car process.

I had an appointment @‘9:00 on 4/12 for a recall on my 2020 Escape. I spoke with Shelton on 4/10 to confirm the recall part would b ready to install on 4/12. He said we were all set for the 9:00 appointment. I arrived @ 9:05 4/12 & was told they had no recall part to install. So yes I’m very unhappy & inconvenienced with this Ford experience today so I returned home with loss of confidence on my service experience ????????????

Not happy today.

I was offered a “the works” package for my 2002 f250 7.3 and the service writer was trying to not honor that package deal of $179.99 and instead try and charge me $289. Next the inspection that was done was mediocre to say the least. The package deal consist of a inspection and when asked about the squeak/squeal the service writer/ technician had no comments and or did not notice it. The tire rotation was not performed because of “wrong lug nuts” and or damaged. yet it was performed by villa ford of orange previously when I received my last oil change “the works” package. My fluids were also not topped off as included with the package.

I was pleased with 8/11 SUV oil change service. On 8/12 auto service on a 2016 Ford Fusion I was not happy with the service. Yes I was shocked at the cost of repair. Since I did not have the recommended service done I was also surprise at the cost to access the repairs. I was not happy today and strongly considering not to return for future auto/suv service.

Carlos was great

Joel is the Best!

Good service all the time

Very attentive and knowledgeable. Keep me informed through the possess Very satisfied.

Sheldon is an awesome service advisor. He is professional and knowledgeable. Victor was also very helpful today as well. Thanks to all.

Carlos is confrontational. Does not answer questions thoroughly. Does not return calls and follow up on a warranty part recall on windshield wiper motor for over a week.

Great job villa ford

Very satisfied with Glen K. He assured me that his crew would be able to find the cause and repair the problem. Very thankful.

Vehicle was completed in a timely manner, and it was completely washed. Thank you.