I took my my car to get it serviced to have the fan relay replaced.
When I picked up my car from your dealership, the audio in my car
was not working from the radio or even Bluetooth. I know for a fact my
Radio and everything that had to do with the audio was working perfectly
before your mechanics touched it. When I informed Carlos of the issue,
he immediately was defensive saying they nothing to do with it. After I had to bring my car in for a second time to fix the issue they caused, he proceeded to tell me now the audio modulator needed to be replaced which would be an additional $1098 on top of what I already had to pay. I am completely dissatisfied and will take this up with higher management to file a complaint.
Great same day service.victor was great!
Great customer service! Carlos is always so easy to work with. Cynthia went above and beyond when I was late to pick up my car. Thank you!
Glen is the absolute best - hands down.
I just move to Anaheim my first service at this Dealer and what a difference from the other dealer in placentia ; from the easy format to make an appointment to the welcoming from victor, he took care of my request , he explain to me about the 2 recalls for my vehicle and the most important my car was ready in a short amount of time very impressive from now this is going to be the service place for my car and I will recomendé you
Domingo made my car service experience hassle-free. Keeps timely updates on the repair status. Kudos to Domingo and the Service Team!
Thanks for all your work!
Sheldon handled my service with with personable and professional skill. Thank you!
Perfect communication, quick service completed in a timely manner. Thank you so much!
My truck was done and ready far inadvance of my expectations. Good job
Domingo Naranjo Always delivers 5 Star service. Thank you Domingo Naranjo!
They diagnosed a noise but had to order parts. Hopefully this will fix the issue.
Joel is great to work with.
Victor keeps ne inform of the status of the vehicle. He us very helpful.he Goes beyond of his work.
Sheldon was very helpful and rechecked that service was completed.
Cynthia at the cashiers desk was really helpful and made sure everything was complete and I was happy with the service.
I was told when I authorized the work to be done was 1300.00 I picked up my car much to my surprise my bill was 1755.00. There was work performed on my brake light that resulted in 485.00 for work to a brake light in which i was told after the fact that a blub was changed out But i also see testing and replacement of a fuse etc .This work should have been brought to my attention before correcting it. I live ona fixed income and told joe at 1300 that would all Iwould be able to afford at this time. The difference in charges is way too extreme to accept, but I believe brake light asay is the difference and i did not authorize that. If that is the case or not i feel this not what I was told I would have never authorized almost 1800 dollars of work when my income is only 1300.00
I am in shock over this . I also ask joe to have the service department check my camera asI think it is under warranty yet, since I was paying a diagnostic fee but that was not addressed which means Iwill have to bring it back and have my car **** for days again and rent another car.
I am sorry tk have to complain but something is just not right.
Glen is a knowledgeable ford representative. He was very polite.
Overall great service! Villa ford was efficient in all areas of work.
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