Sheldon provided great service. The driver who dropped off the truck left the plastic seat cover and paper floor mat crumpled up in the gutter.
Victor was a great help with my repair. He kept me informed all of the way through the repair process.
Look, you have a problem with timing. If I get a text saying my car is almost ready and then I don’t get a call for two and a half hours, I start to feel a bit strung along. And then when I get said call, I’m told that my car is going into the wash and will be ready in 20 minutes. But I show up an hour later and my car has not been washed. This is not the first time that you guys have dropped the ball on this. I know this is a complimentary thing and I figure I’ve been to Villa Ford about thirty times for service and maybe 10% of the time something like this happens. (Of course, this always happens after I have paid!) If 90% is the best you can do at keeping your word, why do I have to keep paying full price? I expect a hefty discount and an apology the next time I go in for service. Please note that on the computer. I’m not interested in talking about it with a representative, I’m only interested in you noting it so that I get better service and pay less next time. Thanks, Garrett W
Victor is great , Ford rep. Was non existent
When I came to the dealer, the number of miles on my car was initially input incorrectly by about 1,000 miles. I was told the 15000 mile service would be $500 + tax. This number seemed high and while waiting I went back to question the amount since Kelly Blue Book was saying my service should be less than $200. I was told that Kelly Blue Book doesn’t know what Ford recommends. I then looked up what Ford recommends on its own site. It did not say anything about a wheel alignment, oil conditioner, fuel conditioner, or engine compression restoration. I was then told it was not what Ford recommends, it was what “industry standards” recommend. When I asked if I could be shown the source of these industry recommendations neither the service rep or manager could show me. So basically as far as I can tell there was a bunch or extra work that was done on my car beyond what any official source I could be shown was recommended. I will acknowledge that ultimately I was given approximately $100 off, but it still left me with the sense that I cannot trust what is being told to me up front on what is required. Without any inspection, Villa Ford is simply going to do any and all optional add-ons and I would have to be savvy enough to question it up front.
Carlos was absolutely perfect! great customer service, professional, everything with a smile!
It was peculiar that after three months of waiting, when I came back in with an alternative TSB that by all indications applied to my vehicle by searching my VIN number, by the symptoms identified in the TSB, that I seemed to be brushed off on and told it didn’t apply to my VIN even though the ford website pulled it up when I searched for my VIN and another service dept told me it did, that I was fast talked around it and talked in circles to brush it off, that all of a sudden THAT day is when an arrival date for the part was available. The whole experience, the APIM failure, the software update that maxes out the memory and causes the screen to forget settings, get stuck in camera mode, forget what mode it should be in, the service experience, the lack of response from Ford Customer Care, has turned me off of Ford as a brand and I’m looking at getting back into a Toyota. The ONLY good part of this was that it actually showed up a day earlier than anticipated and that I received a call and didn’t have to follow up on my own. Villa Ford is conveniently located but the experience has been anything but convenient.
Excellent customer service ????
Joel is awesome. 5 stars easy. We had issues with recall, specifically software updates. Joel professionally handled the matter and kept us informed on a daily basis.
Domingo and the service team were very straightforward and helpful when I came to service my Mustang.
Not happy at all. Made an appointment to drop it off after two days. The truck was not inspected. I needed to rent a car. I should've been told that there was a lead time before someone could look at it when I made the appointment.
Mr Sheldon Cope Answer all my questions and have me out on time. For my vehicle service.
You have my truck for a day and a half and did not even touch it. This is a work truck and turn around is crucial for me. Therefore, I had to come get the truck. You never even touched it.
Gracias por todo estoy muy agradecido con Carlos por su atención y muy bien servicio muy profesional y muy amable gracias
Thank you for very fast service!!!
Thanks for taking care of my truck and me.
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