Excellent experience!
Knowledgeable staff!
Thank you!
I have completed confidence in Joel and that trust makes me a loyal Villa Ford customer.
Domingo has been wonderful in assisting me with my car even though I‘be had to bring it back three times to fix the leak. He has been very professional and courteous
Friendly staff. Nice delivery service.
Carlos was fantastic! He made me feel like family from the minute I walked in and took care of everything that I needed done for my 2013 C max. He made sure that I understood everything that was going to be done and how much it would cost. He even went the extra mile and took care of all my minor concerns with little issues on the car. The repair was rather extensive but was done quickly and I was very pleased with the communication between Carlos and myself as to when the car was ready to pick up. Overall I would recommend customers request Carlos when they service their Ford vehicles at the Orange dealership.
Outstanding work and service.
Great customer service; good communication and detailed explanation of service provided. I also witnessed Jane helping other customers, showing hospitality and providing guidance to other customers. Thank you.
Carlos ensured the service for my vehicle was exceptional. He had information to review with me on potential future options and provided the best advice.
Thank you Carlos.
Great service and follow up by all…
Service technician was unable to make my first appointment due to an issue at the prior client. That was fine. I was assured that the technician would meet me at work just before 7am to provide the service. I arrived at 6:45 am and waited. No call, no show. Finally received a call sometime after 8 that he was on his way but stuck in traffic. I live 5 mins from the dealership and KNOW it only takes 20 mins to get to my place of business in traffic so even if he was stuck in it, there was never an intent to arrive at the time promised. After service was over, he left, and tools were left behind. I called the service center to notify someone and it went to voicemail. I’m unable to use my phone regularly while working as I’m in a surgical environment. Finally received a call from the technician asking about tools. He said he would come back to get them. I met with him outside and returned the tools. While if we were at my home this would not have been an issue, being at work was a different story. I would not have scheduled an appointment in thw middle of my work day for these reasons, and was assured someone would meet me promptly in the morning. Don’t make promises you can’t keep please. I would have chosen another option.
Very informative and helpful, Jane had kept me up to date on what was need and suggested a time to get it done. I appreciated her help and work knowledge, will see her again as needed. Thanks
Very excellent experience
Kept me updated. I felt like I was his only costumer
Victor did an excellent job coordinating and communicating what needed to be accomplished with my vehicle.
Thank you for your exceptional service Victor.
All went well. Car was delivered on time, as promised. Service personnel were courteous and friendly.
YEs, we had great service
Service was not done the way we described
Loved that my vehicle was delivered to me when it was ready
Social