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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9227 reviews 67%
4 star 3049 reviews 22%
3 star 253 reviews 2%
2 star 605 reviews 4%
1 star 604 reviews 4%
Review Us
John /.
5 out of 5
10/22/2023
Victor Barrón gave me an excellent costumer service!
Esmeralda R.
5 out of 5
10/22/2023
Great customer service Glenn was very attentive and gave great customer service
Drigers, Lory.
5 out of 5
10/22/2023
Thoughtful professional service and customer focused.
The Bastien.
5 out of 5
10/22/2023
Very professional! Thanks, Gary Bastien
Russell R.
5 out of 5
10/21/2023
Victor was very professional and has outstanding customer service skills.
Kristine M.
5 out of 5
10/21/2023
I always appreciate how helpful and kind Domingo Naranjo is when having my car serviced.
Kindrich B.
5 out of 5
10/21/2023
Your service department is top notch
David R.
5 out of 5
10/21/2023
Glen was super helpful and took good care of me throughout my experience. We need more guys like him!
Mike F.
5 out of 5
10/21/2023
He was very easy to work with and communicated about my vehicle every step of the way. Very informative and pleasant
Linda G.
4 out of 5
10/21/2023
Associate Joe Gutierrez assisted me with the repairs to my vehicle . He was super! I was given a Lyft ride two times courtesy of Villa Ford. Once to home after I dropped off my vehicle and one back to the dealership to pick up a loaner car. The car was new and drove like a dream. This loaner car was beyond helpful enabling me to keep appointments and have transportation. Joe kept me informed at all times on the progress of the inspection of my car and repairs and timeline’s. I felt respected and valued as a Ford car owner. Thank you so much.
Mike M.
4 out of 5
10/21/2023
Glen was awesome. Got my truck in and out.
Mike C.
5 out of 5
10/21/2023
Good service
Liduska H.
4 out of 5
10/20/2023
Domingo Naranjo exemplifies customer service at its best. If you need someone to train all of Ford Motor Company’s employees how to exceed customer expectations, Domingo would be able to fill that spot. He takes the time to listen and you never feel like you are a waste of his time. He will make sure that his team fixes the problem. I am 1.5 miles away from chino hills Ford, but will continue to travel to vila Ford for service and even my next Ford because I have peace of mind that I will be taken care of. Thank you.
Kevin B.
5 out of 5
10/20/2023
Victor always keeps communication open whenever i bring my vehicle in which i appreciate. He was also able to provide me with a loaner for the duration of my service which allowed me to get to and from work. I will always bring my vehicle to Villa Ford and schedule an appointment with Victor.
Ideal Auto.
5 out of 5
10/20/2023
I would highly recommend service here with Domingo.
Lorraine V.
2 out of 5
10/20/2023
The service representative was very kind and professional, however, we were never informed what the status was of the part on backorder for over a year, nor when it would be available, which we asked more than once. Thank you.
David M.
4 out of 5
10/20/2023
Janey was amazing as always! I drive 40 miles each way to service my car at your dealership because of the exceptional service I receive. Thanks Janey!
Matthew A.
4 out of 5
10/20/2023
great service, very much appreciate the follow ups and of course the remote delivery and remote service options
Janine T.
5 out of 5
10/20/2023
Domingo is always helpful and offers old school customer service.
Mostafa F.
5 out of 5
10/19/2023
Dom was perfect!

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