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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9219 reviews 67%
4 star 3047 reviews 22%
3 star 253 reviews 2%
2 star 604 reviews 4%
1 star 604 reviews 4%
Review Us
Armando E.
5 out of 5
1/12/2024
Carlos when above and beyond on helping me with everything I needed. Thank you again Carlos!
Hugo S.
5 out of 5
1/12/2024
Excellent customer service ! Will be back again
Amado F.
4 out of 5
1/11/2024
I am in Hospice care and I wanted my car to be in good shape when I sell it. Thank you.
Kristen A.
5 out of 5
1/11/2024
Sheldon was very helpful with my whole situation.
M.C.I. Foods.
5 out of 5
1/11/2024
Jane is probably one of the best people Ford could employ. She is awesome!
Alfredo R.
4 out of 5
1/11/2024
Tony gave great customer service. We always ask for him since he knows how to communicate and understand his customers.
Mark M.
5 out of 5
1/11/2024
Jane was wonderful as always
Jesse R.
5 out of 5
1/11/2024
Joel Angulo was great kept me updated. Did not have to call him once he was on top of it the whole time.
Mccarthy Holdings.
5 out of 5
1/10/2024
Domingo is as good as they are. I have never had a bad or questionable experience at Villa Ford.
Daniel M.
5 out of 5
1/10/2024
Vic came out and helped us. He saw us waiting around and made a point to introduce himself. He was great help and provided efficient and effective service!
Jill B.
4 out of 5
1/10/2024
He took the time to really see where the problem was and I really appreciate that. Well done Carlos!
Frank I.
5 out of 5
1/10/2024
Thanks
Lisa G.
5 out of 5
1/10/2024
Good service as usual at this dealership service department
Robyn P.
4 out of 5
1/10/2024
Domingo rocks! He got me in and out for my oil change in 1-1/2 hours instead of 2-1/2 like he previously thought. I had a hair appointment and he hustled my car right in and I really really appreciate it! ??????????
Tai N.
5 out of 5
1/10/2024
Domingo was straight forward and nice with my needs for service. The drop off service was also very appreciated.
Daniel H.
5 out of 5
1/10/2024
Domingo was great from top to bottom. Everything was as promised. Much appreciated!
Robert A.
5 out of 5
1/10/2024
Tony handled everything quickly and efficiently.
Andrei I.
1 out of 5
1/10/2024
Brought in my vehicle with coolant leaking into cylinder 3, this is been a common problem for these 2.0 eco engines, I being asked to pay @ 10 grand to replace the engine. This is a manufacture defect, and should be resolved without me paying. So I will have to find different solutions to fix this problem . I was hoping that I could be helped, but none . So I can't give any satisfaction to your service department.
Thermalair Inc.
5 out of 5
1/10/2024
Carlos gets job done in a timely fashion
Tristen C.
4 out of 5
1/10/2024
Joel is the Best. Always friendly & honest about is needed or not.He know how much I love my Edge & has always taken great care of making everything I needed was done properly at fair prices. Thank You Joel!

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